Full-Time

Contact Center QA Specialist

Posted on 1/24/2025

Goodleap

Goodleap

1,001-5,000 employees

Sustainable home solutions marketplace with payment technology

Energy
Fintech
Social Impact
Consumer Goods

Compensation Overview

$19.50Hourly

Entry, Junior

Roseville, CA, USA

The job is onsite, indicating that the candidate must work at the specified location.

Category
QA & Testing
Quality Assurance

You match the following Goodleap's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Conscientious and focused listening and reading skills with strong attention to detail
  • Analytical and problem-solving skills, and the use of good judgment
  • Ability to identify and provide professionally written actionable feedback
  • Effectively and professionally communicate verbally and in writing, including notation
  • Commitment to supporting the growth and development of evaluated representatives
  • Ability to adapt quickly to changing priorities and environments in a fast-paced setting
  • Effective time management, and the ability to meet targets within a specific timeline
  • Excellent interpersonal, facilitation, and relationship management skills
  • Ability to work independently with general direction and be self-motivated
Responsibilities
  • Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
  • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
  • Participate in quality calibration and ongoing quality assurance training
  • Assist and back up with other duties, as assigned

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally friendly upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$778.2M

Headquarters

Roseville, California

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.
  • The company raised $800 million to expand in a $430-billion-per-year market.
  • Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

What critics are saying

  • Emerging fintech companies offering similar solutions could erode GoodLeap's market share.
  • Rising interest rates may reduce the affordability of GoodLeap's financing options.
  • Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

What makes Goodleap unique

  • GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.
  • The company partners with over 18,000 professionals nationwide for home improvement solutions.
  • GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
PR Newswire
Jun 13th, 2024
GoodLeap Announces Closing of $311.6 Million Securitization Bringing the Company's Total to 20

/PRNewswire/ -- GoodLeap, LLC, America's leading digital marketplace for sustainable solutions, today announced the closing of GoodLeap Sustainable Home...

PR Newswire
Aug 31st, 2023
Goodleap Announces Closing Of $470 Million Securitization Bringing The Company'S Total To 18

The transaction is the third securitization backed by GoodLeap loans in 2023, totaling approximately $1.39 billion for the year.SAN FRANCISCO, Aug. 31, 2023 /PRNewswire/ -- GoodLeap, LLC, America's leading digital marketplace for sustainable solutions, today announced the closing of GoodLeap Sustainable Home Solutions Trust 2023-3, a securitization sponsored by Citigroup. The securitization is backed by approximately $470 million principal balance of residential solar and sustainable home improvement loans originated on the GoodLeap platform. The securitization received ratings from Fitch Ratings Agency and Kroll Bond Rating Agency. Joint bookrunners included Citigroup Global Markets, Inc., Goldman Sachs & Co. LLC, Bank of America Securities, Inc., Barclays Capital Inc., and ATLAS SP Securities.The latest securitization is the third in 2023 of GoodLeap loans

Canary Media
Oct 13th, 2021
Top home solar lender GoodLeap scores mammoth $800M investment

GoodLeap , the country’s top residential solar lender, has raised more than $800 million to boost its expansion into what it estimates is a $430-billion-per-year market in energy efficiency, electric appliances and other home sustainability investments. Investors in Wednesday’s round, which values the company at…

PR Newswire
Oct 13th, 2021
GoodLeap closes $800 million investment round led by MSD Partners along with BDT Capital Partners and Davidson Kempner Capital Management

/PRNewswire/ -- GoodLeap, America's number one digital marketplace for sustainable solutions, today announced an investment round of more than $800 million,...

Finsmes
Jan 27th, 2021
Loanpal Receives Over $800M in First Funding

Loanpal, a San Francisco, CA-based point-of-sale payment platform for sustainable home solutions, received more than $800m in its first external funding round. The round was led by NEA and WestCap Group, as well as Brookfield Asset Management, Riverstone Holdings and private investors. As part of the transaction, which closed in 2020, Scott Sandell, Managing General Partner at […]

CityBizList
Jan 27th, 2021
Brookfield Brasil Ltda. invested into loanpal in $800M on Jan 27th 21'.

Loanpal, America's number one point-of-sale payment platform for sustainable home solutions, today announced its first external investment round of more than $800 million led by NEA and WestCap Group, as well as Brookfield Asset Management, Riverstone Holdings and private investors.

INACTIVE