Product (1)

Lead Technical Product Manager – Agentic AI is an impactful individual contributor who transforms strategic agentic AI initiatives and product vision into executable backlog items the team can deliver. This role bridges product strategy and tactical delivery, owning agile execution of autonomous, multi-step AI workflows that prepare tax returns and complete complex professional tasks end-to-end. Reporting to the Director of Innovation, you will partner daily with Product Managers, Engineers, and UX to decompose epics into features and INVEST-compliant user stories, ensuring development teams have clear, prioritized work that delivers customer value incrementally. This position requires deep technical understanding of agentic AI systems — including planning, tool use, and human-in-the-loop orchestration — combined with exceptional agile product ownership skills to drive rapid iteration and continuous customer feedback cycles. You will advise management on release readiness and risk and bring the voice of the customer into the team to ship outcomes that solve real problems for tax and accounting professionals.

About InnovateHub & Agentic Tax

InnovateHub operates as Wolters Kluwer's internal innovation accelerator within TAA North America Professional Business Unit, functioning like a startup across the division. We co-design with customers, run lean experiments, and ship high-value capabilities quickly through rapid validation cycles. Our approach emphasizes customer obsession, build-measure-learn iterations, and fast value delivery to transform how tax and accounting professionals work.

Essential Duties and Responsibilities

Backlog Ownership & Agile Execution (30%)

Lead the integrated plan for work that spans multiple modules and agentic workflow components; align product, engineering, and UX to support rapid GTM
Transform epics into clear, INVEST features and user stories with precise acceptance criteria and Definition of Ready/Done
Ensure voice of customer and market data flows into sprint planning and backlog prioritization; translate customer feedback into actionable user stories
Maintain a prioritized backlog in Azure DevOps Boards with 2–3 sprints of refined, ready work, visible dependencies, and unblocked paths to delivery
Apply lightweight prioritization methods (value, risk, effort, sequencing, cost of delay) with documented rationale
Lead backlog refinement sessions, sprint planning, and story elaboration with development teams
Partner with Engineering on slicing, technical feasibility, release planning, feature flags, and canary rollouts
Collaborate with Scrum Master to optimize team flow metrics, maintain predictable delivery, and remove impediments
Apply eXtreme Programming (XP) practices where appropriate, including test-driven development support

Agentic AI Product Development (25%)

Specify product requirements for autonomous, multi-step agent workflows, including planning behavior, tool selection, action sequencing, and human-in-the-loop checkpoints
Understand tax preparation workflows and jobs-to-be-done deeply enough to decompose them into agent tasks; identify where autonomous execution delivers value vs. where human review is required
Define agent capabilities and constraints: which tools agents can call, what actions require user confirmation, and how state is managed across multi-step interactions
Collaborate on retrieval and grounding requirements where agents draw on authoritative tax content (IRS publications, prior-year returns, client documents)
Define agent-specific acceptance criteria and SLOs: task completion rate, decision accuracy at branch points, intervention rate, recovery from failure, latency budgets, and cost per workflow
Coordinate prompts, agent instructions, model change control, and safety guardrails so demos, pilots, and production remain predictable
Specify integration requirements for Microsoft 365 and Copilot environments, including declarative agent definitions for the Agent Store
Work with engineering to define fallback strategies, error handling, and graceful degradation when agents encounter ambiguity

Lean Innovation & Experimentation (25%)

Run short build-measure-learn loops with focus on validated outcomes, not output volume
Design and execute rapid validation experiments to test hypotheses about user trust in autonomous workflows and where human oversight is essential
Define problem-solution fit and product-market fit for agentic capabilities that maximize learning with minimal development effort
Convert discovery signals and pilot feedback into backlog updates quickly; retire low-value items and reduce WIP
Track innovation metrics including time-to-validation, experiment velocity, and learning rate
Support A/B testing and feature flagging strategies for controlled rollouts of autonomous behaviors
Apply lean startup principles to reduce waste and accelerate validated learning

Discovery & Cross-Functional Collaboration (10%)

Coordinate with Product team for customer sessions; capture technical requirements and implementation considerations from these discussions
Coordinate with GTM lead to ensure engineering deliverables align with launch requirements; facilitate knowledge transfer to Sales, Support, and other internal teams pre-release
Support Product Managers in discovery by turning problem insights into hypotheses and testable stories
Integrate user feedback, analytics, and support signals into prioritization; ensure each story anchors to real user problems
Partner with UX on agent interaction patterns, transparency, and intervention flows that build user trust
Work horizontally with platform, security, compliance, and content teams to meet privacy, safety, auditability, and §7216 expectations
Produce concise artifacts that reduce ambiguity: story maps, acceptance test outlines, release notes, known limitations
Keep stakeholders aligned with short, factual updates: current focus, what shipped, what we learned, what's next

Metrics and Reporting (10%)

Partner with Scrum Master to maintain dashboards for delivery and product health: throughput, cycle time, story readiness, escaped defects, agent task completion rates, decision accuracy, and intervention frequency
Tie backlog items to measurable outcomes and close the loop with post-release verification
Track and report on key agentic AI metrics including workflow completion rates, user trust signals, model performance, and business impact

Job Qualifications

Education

Bachelor's degree from an accredited university in Computer Science, Engineering, Business, or related field, or equivalent experience

Experience

5–7+ years in software product management or product ownership in B2B SaaS environments
4+ years practicing Agile/Scrum in Product Owner or Lead PM capacity, working closely with engineering
2+ years working with AI/ML products, with hands-on experience shipping Generative AI or agentic features in production strongly preferred
Experience with lean product development and build-measure-learn methodologies
Demonstrated experience in startup environments or innovation labs preferred
Tax, accounting, or professional services software domain experience strongly preferred

Required Technical Competencies

Expert backlog hygiene in Azure DevOps Boards: epics to features to stories, acceptance criteria, Definition of Ready/Done, dependency tracking, release planning
Deep understanding of agentic AI concepts including LLM-based planning, tool/function calling, multi-step orchestration, state management, and human-in-the-loop design
Working knowledge of Azure OpenAI Service, agent frameworks, prompt patterns, evaluation approaches, and safe response behavior
Familiarity with Microsoft Copilot, declarative agents, and the M365 ecosystem
Strong grasp of INVEST principles and story mapping techniques
Understanding of API integrations, tool/function specifications, and microservices architectures
Knowledge of AI evaluation metrics for agentic systems (task success, intervention rate, decision accuracy), testing strategies, and MLOps practices
Understanding of data privacy, security, responsible AI, auditability, and §7216 compliance in enterprise environments

Required Soft Skills

Problem-first, customer-obsessed, and evidence-driven mindset
Self-starter mentality with ability to work independently in ambiguous environments
Critical thinking skills to challenge assumptions, simplify complex requirements, and validate hypotheses
Exceptional written and verbal communication for technical and non-technical audiences
Comfort with rapid iteration and ability to pivot based on learning
Strong facilitation and conflict resolution skills
Clear, direct communicator who collaborates well across functions

Preferred Qualifications

Certified Scrum Product Owner (CSPO/PSPO) or SAFe POPM certification
Azure AI-900 or AI-102 certification
Background in tax preparation, accounting, or professional services software
Experience with Microsoft Copilot Studio or declarative agent development
Experience with agent frameworks (LangGraph, AutoGen, Semantic Kernel, or similar)
Experience managing distributed or remote development teams
Familiarity with document intelligence technologies

What Success Looks Like

A transparent, prioritized backlog with 2–3 sprints of ready stories and minimal rework
Shipped agentic capabilities for the October 2026 1040 Prep GA that meet acceptance criteria for task completion, intervention rate, decision accuracy, safety, and usability
Faster learning cycles, fewer blocked items, and clear evidence that shipped work solves real user problems
Short, useful updates that keep stakeholders aligned without ceremony overhead
Consistent delivery with decreasing cycle times and increasing customer value

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$107,500.00 - $188,400.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Lead Technical Product Manager

Agentic AI

Wolters Kluwer

Compensation Overview

About InnovateHub & Agentic Tax

Essential Duties and Responsibilities

Job Qualifications

What Success Looks Like

Our Interview Practices

Additional Information:

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