Account Manager, New York Area

The Inside Sales Account Manager, New York Area is responsible for selling Chromium and Visium benchtop instruments and  driving consumables for all platforms across existing academic, government and medical center research institutions. Connecting, primarily, with existing customers via phone and e-mail to help guide them to our products that best meet their needs. Additionally, this role will work closely with cross-functional teams to ensure an exceptional customer experience in adoption and continuous engagement with 10x through service renewals.  This is a remote position based in New York or New Jersey.

What you will be doing:

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base.

• Sell Chromium and Visium benchtop instruments and drive consumables sales for all platforms across existing academic, government and medical center research institutions.

• Manage and engage existing customers, primarily via phone and e-mail to deeply understand their research needs and goals.

• Use consultative selling approach to match customer needs with the right solution; empathy for internal dynamics, budget constraints, etc.

• Manage specific customers and help to address their needs, providing budgetary pricing, creating and submitting individualized quotes and closing sales process

• Work closely with many other 10x roles, including Account Manager, Xenium Capital Specialists, Scientific & Technology Advisors, Field Application Specialists and Service teams to ensure exceptional customer experience in adoption and continuous engagement with 10x through service renewals

• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments (e.g., Account Managers, Xenium Capital Specialists and Scientific & Technology Advisors) to develop and execute territory-specific sales plans

• Responsible for updating the CRM system to reflect accurate opportunities and pipeline.

Minimum Requirements:

• 2+ years of experience in selling; preferably in the academic, life sciences or biotechnology industries

• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience

• Knowledge of Next Gen Sequencing Technology, or similar diagnostic testing applications

• Track record of establishing long-term customer relationships and growth through closing new business

• Strong customer-relationship skills – building trust, understanding customer needs, presenting effective solutions

• Skilled at driving customer growth through closing new business, securing service renewals and contract extensions, and fostering ongoing client relationships

•  Ability to grasp and articulate highly technical concepts effectively

• Outstanding relationship building, interpersonal and communication skills

• Proficient with Microsoft Word, Excel and Outlook and CRM database

Preferred Skills and/or Experience:

• NGS Sales experience

• Experience of using SFDC

• Proven successful sales experience with a technical product line

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