Benefits Coordinator-Lead

Under minimal supervision, responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. Leads or mentors lower level team members.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. 
• Demonstrates analytical thinking � this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. 
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. 
• Proficient computer skills using Microsoft Office and database programs. 
• Excellent verbal, written and interpersonal communication skills.

EDUCATION:

High school diploma or GED is required.

PREFERRED:

Dental experience.

• Coordinates and facilitates communication between primary care physicians and managed care plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries. 
• Schedules appointments, greets patients, and performs registration and check-in/out functions to include verifying insurance benefits. 
• Assists with patient exams, tests, and procedures. 
• Maintains various charts, records and databases of patient information. 
• Prepares correspondence, billing, and reports. 
• Provides authorizations, referrals and general clerical support in a patient care environment. 
• Trains and provides guidance to staff; provides staff relief on a regular basis. 
• Performs all other duties as assigned.