Full-Time
Showroom/Counter Parts Sales Associate
Updated on 9/4/2026
DH Pace
1,001-5,000 employees
Distributes door systems and services nationwide
No salary listed
St. Louis, MO, USA
In Person
 Retail (1) |
|---|
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- A high school diploma or equivalent is required.
- Ability to multitask and work efficiently in a fast-paced work environment.
- Ability to work as a detail-oriented team member with good interpersonal skills.
- Computer proficiency is required.
- Ability to lift over 20 pounds.
- Comfort using hand tools, including a gas cutting torch.
- Successful completion of employment verifications, a background check, and a drug screen is required before hire; a driving-record check is required if applicable.
- Represent the company professionally while providing customer service and verbal communication.
- Communicate effectively and promptly with customers, supervisors, and office personnel.
- Provide administrative support to staff, the department, and management.
- Receive incoming service and sales calls, identify the call type and problem, and schedule service appointments according to the customer's preferred day and time.
- Review, receive, and process parts deliveries and technician parts picklists.
- Sell parts at the counter and troubleshoot customer issues.
- Troubleshoot remote-control setup and guide customers through it remotely.
- Provide customers with details about various doors in the showroom.
- Use a gas cutting torch and other hand tools to cut springs and cables.
- Perform other duties as assigned.
DH Pace provides door-related products and services for both new construction and existing facilities, operating under the Overhead Door Ribbon brand in many U.S. markets. It sells, installs, and maintains doors and related systems through divisions such as DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency and preventive maintenance. The company partners with Overhead Door Corporation as an authorized distributor since 1926 and also offers services under its own DH Pace brands. Its goal is to improve safety, security, convenience, and aesthetics of buildings to benefit the people who use them, while serving customers, employees, shareholders, and communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Olathe, Kansas
Founded
1926
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Simplify's Take
What believers are saying
- DH Pace opened a Raleigh location on February 15, 2025, expanding North Carolina coverage.
- It expanded in Florida on January 1, 2025, through Overhead Door Company of Tampa Bay.
- Revelio counted 2,916 employees in 2026, showing stable staffing during expansion.
What critics are saying
- The 2023 Eleventh Circuit trademark fight with OGD keeps DH Pace exposed to brand-enforcement costs.
- BBB logged 16 complaints in three years, signaling recurring customer-service friction at headquarters.
- If service quality slips, contractors like McCarthy and school districts can switch vendors quickly.
What makes DH Pace unique
- Since 1926, DH Pace sells, installs, and services doors, docks, and security systems nationwide.
- DH Pace combines local operating brands like Carolina Industrial Systems and Overhead Door Company.
- Its government-contract footprint spans 26 Texas contracts across maintenance, construction, equipment, supplies, and technology.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Floating Holidays
401(k) Retirement Plan
Company paid: Life insurance
Short-term Disability
Long-term Disability