Product Operations Specialist @ Sana

Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we’re passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We’ve built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

We are looking for a passionate, hard-working, and empathetic person to help our product team assess and prioritize product issues, diagnose trends and root causes, and advocate for product enhancements. This person will become an expert in our product and ensure cross functional partners are up to date with the latest developments, and always looking for opportunities to improve our processes.

What you will do

Become an expert in our product and able to assess and prioritize product issues
Identify product quality trends and root causes with the support of cross functional teams
Ensure open cross functional collaboration and communication between product, engineering, design, operations, and all other relevant functions
Advocate for, and drive, product and process improvements
Manage product management tooling and workflows

About you

Bachelor’s degree or equivalent working experience, with 2+ years of experience in product operation or technical support
Ability to dive into technical problems and clearly communicate cross functionally, in a remote first environment
Self driven to learn new things and adapt in a rapidly growing startup
Excited to make quality healthcare understandable, accessible, and affordable
Experience using product tools including Jira and surveysparrow.
Experience measuring and roadmapping tools,
Preferred: understanding of healthcare and health insurance

Benefits

Competitive salary
Stock options
Flexible vacation
Medical dental and vision Insurance
401k
Paid Parental leave
Wellness program
Opportunity for career growth
Dynamic start-up environment

About Sana

Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!