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Account Associate
Posted on 4/7/2022
Plano, TX, USA
Experience Level
Desired Skills
Lead Generation
  • Schedule flexibility - availability to work 40 hours per week, including nights and weekends
  • Affinity for the Peloton brand
  • A history of meeting and exceeding sales goals
  • Team player, with a desire to work in a competitive but nurturing environment
  • Self-motivated and driven individual - not satisfied with the status quo
  • Proactive, never fail attitude/ ability to work and motivate yourself independently while also working collaboratively and non-competitively with teammates
  • Positive and energetic phone skills, excellent listening skills and strong writing skills
  • Experience with lead qualification and objection handling
  • Time and sales pipeline management
  • Proficiency with MS applications (Word, Excel, etc), Apple Products, Customer Relationship Management (CRM)
  • Achieve monthly, quarterly and annual personal and team sales goals
  • Maintain a consultative selling approach by following Peloton sales methodology - selling the company's core product, accessories and ancillary product offerings (i.e., warranties) to new leads and existing bike owners
  • Manage inside sales process from lead to close
  • Run email and outbound call campaigns to win business
  • Actively monitor inbound sales phone calls, web leads, and webchat for lead generation
  • Provide timely and accurate response and follow-up with all sales leads
  • Collaborate on lead generation and sales with Customer Experience and Marketing, as needed
  • Daily planning to maximize sales activities including phone, email, chat
  • Prepare and present appropriate sales proposals
  • Effectively utilize Peloton CRM system (Salesforce) to track and monitor personal and lead activity, lead dashboards and reports, call lists and more
  • Serve as product expert by providing up-to-date product information
  • Available to work weekends/evenings and holidays
  • Achieve all of the following KPI and efficiency metrics, including Chat response time Number of chats accepted and inbound calls taken Chat to conversion to sale % Chat to email address gathered % Agent availability and serving Times Team % to equipment goal
Desired Qualifications
  • Love of fitness and the rapidly emerging fitness tech market is a plus

1,001-5,000 employees

Live and on-demand boutique studio classes
Company mission
Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. The company offers a suite of fitness products and services.
  • Comprehensive health & life benefits
  • Supporting families
  • Future planning
  • Education
  • Product discounts
  • Supporting our communities
Company Values
  • Put members first
  • Operate with a bias for action
  • Empower teams of smart creatives
  • Be the best place to work
  • Together we go far