Legal Operations Associate/Manager

• Lead the development and execution of SOC 2 compliance strategies, ensuring alignment with Trust Services Criteria, including risk management, security, availability, processing integrity, confidentiality, and privacy.
• Oversee and perform in-depth internal audits of SOC 2 controls, proactively identify and address gaps, and implement robust corrective actions to strengthen the organization's compliance posture. Collaborate with external auditors to ensure successful audit outcomes.
• Establish and maintain a comprehensive SOC 2 compliance program, including governance frameworks, ongoing risk assessments, vendor management processes, and continuous monitoring to ensure operational excellence and audit readiness.
• Own critical customer operations processes and projects to ensure a best-in-class customer experience.
• Build and maintain trust-based relationships with clients, addressing their needs to enhance organizational effectiveness.
• Support customer growth by designing and executing sales enablement processes and materials.
• Prepare and deliver presentations explaining technical products to existing and prospective customers.
• Collaborate within diverse teams to develop and implement solutions, facilitate discussions, and guide teams toward optimal results.
• Communicate complex ideas and recommendations clearly to various audiences, including leadership.
• Prepare and deliver detailed reports tracking customer success, financial performance, and operational metrics.
• Provide data-driven insights to guide business decision-making.
• Prioritize and execute core and ad-hoc projects supporting strategic initiatives.
• Jump into any area of the business requiring resourcing, problem-solving, or reporting.

Requirements

• 2+ years of experience in operations, analytics, management consulting, finance, or human resources.
• Proven ability to work effectively in diverse teams and with clients.
• Bachelor’s degree in Business Administration, Economics, Law, Finance, Management or a related field.
• Knowledge of regulatory frameworks related to business operations.
• Exceptional problem-solving, communication, and analytical skills.
• Bias for action and ownership mentality.
• Comfort with ambiguity and operating in a fast-paced environment.
• Ability to work full-time from our Toronto office.
• 1-2 years of startup experience at a venture-backed B2B company.
• Industry experience with a proven track record of resourcefulness is a strong plus.