Sales Support Administrator

9-week onsite training

Salary – £25,500

Are you passionate about providing exceptional customer service and building strong relationships? This is a great opportunity for someone looking to leverage their communication skills within the Private Medical Insurance (PMI) sector. Whether you have experience in PMI or are eager to learn and grow in this field, this role could be your next career step.

A bit about the job:

As a Sales Support Consultant within Aviva’s PMI division, you will play a vital role in supporting our Brokers and helping them understand and sell our PMI products. You will handle queries through various channels such as email, phone, and live chat, ensuring our broker community receives top-notch service. Your day-to-day responsibilities will include managing a central mailbox, owning queries, and providing expert advice to Brokers. With full training provided, you’ll become a go-to resource for all things PMI.

Skills and experience we’re looking for:

• Excellent customer service skills, with the ability to build rapport easily.

• Strong communication skills, particularly in professional email correspondence.

• Organisational and administrative skills to manage multiple queries effectively.

• Ability to show empathy and understand the needs of customers and colleagues.

• Interest in the Private Medical Insurance sector; prior experience is a plus, but not essential.

What you’ll get for this role:

• Salary – £25,500 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Outstandingly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your well-being seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Anna Bui at [email protected]