Full-Time

Associate Technical Support Engineer – New Grad

Okta

Okta

5,001-10,000 employees

Online identity verification solutions


$65,700

Equity

Entry

Salt Lake City, UT, USA + 2 more

Required Skills
Communications
Customer Service
Android Development
Requirements
  • Ability to learn new technologies quickly.
  • Excellent relationship management, customer service, and communication skills in a variety of forms (written, live chat, conference calls, in-person).
  • Ability to work independently with little direct supervision and as a part of a team.
  • Excellent analytical and organizational abilities. Ability to remain calm, composed, and articulate when dealing with tough customer situations.
  • Prior experience in customer support, technical support, system administration, or related customer-facing roles.
  • Familiarity with multi-factor mechanisms across both mobile and desktop platforms (Email, Push MFA, etc).
  • Cross-platform OS knowledge [Mac OS X, Windows (Server/Desktop), iOs and Android).
  • Familiarity translating customer issues to appropriate audiences.
  • Broad knowledge of, and experience in, fundamental information security concepts.
  • Graduating in May/June 2024 with a Bachelor’s degree in Information Systems or related technical disciplines; equivalent related professional experience.
Responsibilities
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
  • Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain Okta’s suite of security products.
  • Serve as an internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Function as a specialist within support for Okta’s suite of security products.
  • Contribute to and maintain a repository of security centric knowledge within support and promote a culture of team knowledge share and collaboration within the security SME team.
  • Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Be a continuous learner!

Okta stands out as a leading independent identity provider, offering a robust Identity Cloud that enables secure and efficient connection between people and technologies, a feature trusted by over 10,000 organizations including prominent names like JetBlue, Nordstrom, and Slack. The company's competitive edge lies in its extensive pre-built integrations, numbering over 7,000, with applications and infrastructure providers, simplifying and securing access for people and organizations globally. Okta's culture of fostering confidence and potential in its workforce and customers, coupled with its industry leadership and technical prowess, makes it an attractive workplace.

Company Stage

N/A

Total Funding

$1.2B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

18%

2 year growth

48%