Manager of Dealer Implementation

Job Position Summary:

The Manager of Dealer Implementation is an experienced people leader with an automotive and digital marketing background.  They are responsible for managing a team that provides customized solutions and strategies regarding OEM proprietary technology to an assigned group of Dealers.  This role is ultimately responsible for the success of their team and expected to deliver excellence by developing a team of high-performers and providing strategic recommendations to enhance the value we deliver to the OEM.

Responsibilities and Duties:

• People Leadership - At Entrega, managers are considered a part of Entrega leadership and are responsible for their department or team, all staff that report to them, the vision for their department or their team, the quality of the department or team output, and helps Entrega meet its overall objectives.  They will create goals for their department or teams ensuring that department or team output is of the highest quality and always has complete client satisfaction.  Works with HR to hire new talent for their team and maintain appropriate staffing levels as well as discussing and strongly recommending the promotion or termination of their employees with HR.
• Team Management - This role manages a diverse team supporting OEM clients and automotive dealerships with their digital applications.  Due to the nature of the team's work, the manager will be responsible to curate thought leadership as it pertains to automotive retail industry trends and execute training and coaching against that industry insight alongside application best practices.  The manager will ensure maintenance of all required data milestones during Dealer engagement, and coach the team to having valuable consultative conversations with Dealers.  The manager will also ensure that the Automotive Retail Implementation resources are managing their work allocation efficiently and meeting all targets.
• Entrepreneurship - The manager is expected to have complete ownership over their team and the deliverables assigned.  They are obsessed with delivering high quality results to our clients.  Thinking like a business owner, they are driven by constant process improvement, finding innovative opportunities, and managing all budget implications with integrity and responsibility.
• Internal Stakeholder Satisfaction - Ensure internal stakeholders are highly satisfied with the delivery from the Dealer Operations team which includes managing work allocation responsibly and addressing deliverables with urgency and high quality.
• Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Location and Travel:

• This is a fully on-site position at our Troy, MI headquarters.
• Must live within driving distance of a major airport and be willing to travel up to 50%.

Qualifications:

• Ability to manage a team while working independently.
• Comfortable working under pressure or strict deadlines.
• Demonstrated ability to solve problems and formulate recommendations.
• Passion for promoting learning and personal growth of a team.
• Possess organizational and prioritization skills.
• Self-starter with a high degree of integrity and professionalism.

Education and Experience:

• Bachelor's degree required.
• 7+ years working experience required in dealership sales or with an automotive digital supplier.
• 5+ years people management or supervisory experience required.
• Knowledge from a major automotive retail vendor or OEM required. 
• Strong understanding of the Dealership business model. 
• Strong understanding and experience with SaaS or other technology implementation processes and best practices.