Key Account Director

You Will:

• Own and drive the strategic partnership with some of the top pharmaceuticals in the world.
• Build and maintain strong relationships with key client stakeholders, acting as their primary point of contact.
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Develop, execute, and own account strategies to ensure value realization, revenue retention, revenue growth, and expansion.
• Understand the customer’s business goals and objectives, and develop targeted strategies that align with the needs of the customer.
• Monitor and analyze market trends within accounts to identify potential risks, watch-outs, and opportunities.
• Lead the account team to ensure the successful delivery against account based goals and value frameworks.
• Keep a pulse on the health of the account and manage and mitigate risks.
• Ensure all client-facing communications and activities are on strategy and held to the highest standard.
• Collaborate with cross-functional teams, such as sales, account services, customer insights, and value to ensure seamless delivery of products/services and exceptional customer experience.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Understand account dynamics, buying process/ key decisions to support sales and renewals
• Identify and pursue new business opportunities within existing accounts.
• Liaise with sales to expand growthSupport contract negotiations and renewals in collaboration with the sales team

You Have:

• Minimum 8+ years of experience in key account management/management consulting, with a proven track record of successfully managing key accounts and achieving revenue targets.
• Experience in the technology and pharma industry.
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
• Proactive and self-motivated with a passion for delivering exceptional customer service.
• Ability to work independently, as well as collaboratively in a team environment.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Ability to navigate a team through ambiguity.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• Bachelor’s degree in business administration, science, AI, or a related field.
• Strong business acumen and financial understanding.