Director IT Strategy

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The Role

Nordic is a full-service consultancy firm with a focus on health care and technology. We seek a highly experienced and result-driven leader to join our organization as Principal, Strategy Services. This role will lead and expand a team of consultants who support our clients in developing and delivering IT and digital health strategy service offerings.

This role will play a pivotal role in building the IT advisory/strategy business, developing strategic partnerships, optimizing service delivery, and contributing to future business growth.

Key areas of focus include:

• Solution Ownership: own development and implementation of defined solutions in the IT Strategy service line and grow team in accordance with pipeline growth.
• Project Management Office:standardize and implement an Advisory PMO to standardize Nordics PMO tools, methodologies, and reporting for internal and client projects
• Strategy Service Delivery: strategy development and planning e.g., corporate/operations, digital health/technology enablement, models of care redesign, program or service design, cost reduction analysis, business casing, options analysis, tactical planning.
• IT Performance/Management: governance model development and deployment, stakeholder engagement, partnerships, shared services, sourcing strategies, IT management models, strategy evaluations, financial management, staffing structure
• Performance and Operational Excellence: operational assessment, operating model development, patient flow and access optimization, health system efficiencies, value for money analysis, benefits evaluation/realization, population health, dashboard and KPI development

Key Responsibilities

The Principal, Strategy Services, will have the following key responsibilities, which include but are not limited to:

• Significantly influences functional strategy; may participate in the development of the product or division strategy. Establish and maintain industry relationships and promote Nordic’s overall business.
• Work in partnership with leadership and management to ensure an integrated approach of service offerings in all client opportunities.
• Responsible for sales enablement and client relationships. Contribute to overall business planning and responsible for advancing the strategy and performance expansion strategy.
• Responsible for service line projects ensuring quality control of all practice projects and utilization management (ensuring all projects are on time and within budget).
• Creates, nurtures, and maintains strong client relationships by understanding client needs and requirements and delivering quality products and services.
• Contribute thought leadership, research and insights that support overall marketing and promotion of all lines of business within Digital Health.
• Lead efforts, as identified, to showcase Nordic leadership and talents internally and externally.
• Lead by way of example by working ethically, eliciting loyalty and trust, and acting as a brand steward for Nordic.
• Maintain an active presence in the business community through networking, professional associations, committee work, speaking platforms, articles and media opportunities.

Client Delivery

• Leads the development of strategies with existing and new clients to identify areas where strategy and performance improvement can drive client value and establish/ extend Nordic’s presence.
• Build effective relationships with C-level executives and healthcare leaders across the private sector and public entities/partnerships.
• Proficient at articulating the value proposition of strategy development and execution, program design, and evaluation, often enabled through technology, processes, clinical workflow, data and analytics.   
• Responsible for the success of our clients through the design and delivery of quality products and services that deliver exceptional value and generate repeat business opportunities.
• Meets regularly with clients to understand near-term and longer-term priorities, strategic and operational plans, and timelines.
• Leads teams and provides guidance, oversight, and accountability for all client deliverables ensuring quality, time, and budget parameters are met in a cost-efficient manner.
• Leverages existing Nordic methodologies where possible or designs new methods to ensure effective client delivery. Sets appropriate standards for client satisfaction and services and monitors the delivery of services based on KPIs determined by Digital Health leadership.

Business Development

• Collaborates with senior leadership and engages management to identify, develop, and execute client-specific strategies.
• Work with other firm senior management on key account management strategy.
• Effectively manage and maintain long-term healthy existing client relationships.
• Collaboratively work with business development and marketing support team(s) as well as other colleagues to identify and plan for key initiatives and/or projects required to achieve growth within the portfolio.
• Enhance market eminence through presentations, articles, etc.
• Support the development of RFPs, RFQs, RFIs, bids, contracts, and proposals for services.
• Negotiate and administer contracts with outside vendors, partners, and associates, manage their performance, and coordinate their services.

Firm Development

• As a member of the IT Advisory leadership team, collaborate with colleagues to build and expand the strategy and performance line of business.
• Recommend strategies or tactics to grow and sustain business within and across the IT Advisory service line.
• Co-lead business intelligence information gathering, analysis, and reporting; recommend strategies and/or tactics to anticipate or respond to market changes; assess customer trends, issues, and growth opportunities across various geographical / service line areas.
• Partner with colleagues to develop new or enhanced service offerings to proactively anticipate or meet client demand.
• Contribute significantly to Nordic’s market eminence through various strategies and thought leadership.
• Control cost relative to profitability expectations.
• Identify, plan, recommend, and then build the services methodologies/consulting processes/tools and performance standards.
• Lead the deployment and application of policies, practices, models, systems, standards, and methodologies.

Skills and Experience

• Bachelor's degree and 15 years of related experience or a Master's degree and 12 years of related experience.Experience as a senior leader or a division or department, including responsibility for financial performance and experience leading service-oriented teams within a healthcare, consulting, or healthcare IT vendor organization.
• Recognized industry expert and thought leader both within and outside the organization. Influences the strategy to address internal or external business and regulatory issues.
• Exhibits strength in managing and relating to people, including the ability to deliver feedback and inspire and motivate others to succeed. 
• Exhibits strong business acumen, including an understanding of financial metrics and how to lead a professional services team in alignment with organizational goals. 
• Strong attention to detail and ability to manage multiple priorities while meeting customer service and employee commitments and project timelines. 
• Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and clients.
• Ability to adapt quickly to changes in the work environment and to alter approaches or methods to successfully lead change, reacting well under pressure.  
• Proficient with Microsoft Office products, CRM technologies, and other collaboration tools, including virtual meeting technologies.  
• Excellent communication skills, written and verbal. 
• Must be able to work independently as well as within a team environment.
• Must demonstrate and embody Nordic’s Maxims

Additional details

• 100% remote position
• Travel up to 35% of the time including to home office in Madison, WI

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.