Banking Relationship Service Specialist Senior

Description

Summary:

The Regional Banking Relationship Service Spec Sr is responsible for providing first line customer service support for Business Banking Customers for several Relationship Managers. 

Duties & Responsibilities:

• Opening and the ongoing maintenance of business depository accounts including documentation execution with the customer maintaining under 3 exceptions in a year.
• Handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Bankers.
• Servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy.
• Ensuring Business Banking fraud process is initiated and followed up on per Huntington Standards. Maintain under 3 exceptions in a year.
• Responsible to serve as a product liaison for all products Business customers utilize
• Suggest bank products and services when needed and connect customer to appropriate colleague/segment
• Responsible for maintaining up to date knowledge of products, services, departmental systems, and related technology, policies, and procedures.
• Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgments.
• Participate in identifying issues of concern and keeping department management informed as needed.
• Makes routine decisions in the absence of an officer.
• Advises and counsels customers on bank products and services.
• Assist with complex special projects as needed
• Assist other RSS colleagues with a problem, resolution, questions and answers
• May assist in the onboarding and training of new RSS colleagues
• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma
• Minimum 2 year of experience in a high-volume clerical support or banking role

Preferred Qualifications:

• Excellent customer service skills, highly motivated, focused, and goal-oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning, and follow-up
• Ability to build and expand quality internal and external customer relationships
• Must be able to multi-task and work under pressure with minimal supervision
• PC and internet proficiency
• Proficient in Excel, Word, and Microsoft Office Products
• Ability to train newly hired RSS’s

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.