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Senior Director
Product Research
Confirmed live in the last 24 hours
Oakland, CA, USA
Experience Level
  • All for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London
  • Banking services provided by MVB Bank, Inc., Member FDIC
  • Bachelor's, Masters' or Ph.D. degree in related field preferred or equivalent relevant experience
  • At least 10+ years of experience planning and executing user research studies
  • Demonstrated ability to drive strategic change in products and initiatives based on customer need, industry shifts and innovation
  • Demonstrated ability to drive multiple large complexity initiatives
  • Demonstrated ability to explain the benefits of mixed methods product and user experience research and integrate within the design and product planning, estimation, and prioritization process
  • Demonstrated ability to incorporate research and design thinking into the product development process
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  • Lead advancement of qualitative and quantitative product research capacities for all business units at Credit Karma
  • Set the vision, structure, and organizational scaffolding for the next stage of evolution in the product research function
  • Build and grow the team that delivers actionable insights at scale against the stage of product research adoption, maturity and vision
  • Develop and expand on strategic partnership with executive team, leaders of business units, and enable research team impact to have broad impact
  • Oversee skills and methodologies, learning & development opportunities, and establishing processes to maintain research quality bar for Credit Karma's Product Research Team
  • Champion member insights through qualitative and quantitative research, socializing the team's work for wider visibility, and encouraging the use of research insights upstream in product development process
  • Translate business priorities into team vision and aligning research activities to optimize business impact and influence over the future direction of the product
  • Support product research team in transforming research insights into innovative solutions that inform both Member and business problems and that deliver measurable outcomes
  • Activating team culture, morale, and assessing team health on an ongoing basis to ensure it remains positive, and intervening swiftly to address issues as and when they arise
  • Executive partnership and dialogue is strong, looking for a leader to continue driving, guiding, and building on the existing momentum
  • Foundations of the team are built in place, and the opportunity is ripe for a leader who is excited to activate the value, impact, and lead Product Research towards scale
  • Incredible scale and scope at Credit Karma and the ability to create meaningful change through financial research and product strategy for Credit Karma members
  • Working at a mission driven company, proven business model and trustworthy brand for 140 million Members
Credit Karma
Company Overview
Credit Karma offers a range of tools and personalized recommendations designed to help customers make the most of their money.