Credit Karma is a mission-driven company, focused on championing financial progress for our more than 110 million members in the U.S., Canada and U.K. While we’re best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we’ve added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.
*Banking services provided by MVB Bank, Inc., Member FDIC
We’re looking for an experienced Head of Product Research to continue leading and advancing our product research team to address key business objectives and influence product strategy across all Credit Karma business units. As an incoming experienced Head of Product Research, you’ll have a hand in shaping the next stage of the evolution of Product Research at Credit Karma, driving partnerships with Design, Product Management, Data Analytics and Marketing insights functions, and championing a member-centric approach to our products, business, and culture. This position is ideal for someone who enjoys leading an established team and function to deliver insights that impact business outcomes, envisioning a future that inspires excellence in research quality and practice, and deepening relationships and communication with executive leadership to deliver experiences that further Credit Karma’s mission in championing financial progress for all.
What you’ll do:
- Lead advancement of qualitative and quantitative product research capacities for all business units at Credit Karma
- Set the vision, structure, and organizational scaffolding for the next stage of evolution in the product research function
- Build and grow the team that delivers actionable insights at scale against the stage of product research adoption, maturity and vision
- Develop and expand on strategic partnership with executive team, leaders of business units, and enable research team impact to have broad impact
- Oversee skills and methodologies, learning & development opportunities, and establishing processes to maintain research quality bar for Credit Karma’s Product Research Team
- Champion member insights through qualitative and quantitative research, socializing the team’s work for wider visibility, and encouraging the use of research insights upstream in product development process
- Translate business priorities into team vision and aligning research activities to optimize business impact and influence over the future direction of the product
- Support product research team in transforming research insights into innovative solutions that inform both Member and business problems and that deliver measurable outcomes
- Activating team culture, morale, and assessing team health on an ongoing basis to ensure it remains positive, and intervening swiftly to address issues as and when they arise
What’s great about the role:
- Executive partnership and dialogue is strong, looking for a leader to continue driving, guiding, and building on the existing momentum
- Foundations of the team are built in place, and the opportunity is ripe for a leader who is excited to activate the value, impact, and lead Product Research towards scale
- Incredible scale and scope at Credit Karma and the ability to create meaningful change through financial research and product strategy for Credit Karma members
- Working at a mission driven company, proven business model and trustworthy brand for 140 million Members
What we are looking for:
- Bachelor’s, Masters’ or Ph.D. degree in related field preferred or equivalent relevant experience
- At least 10+ years of experience planning and executing user research studies
- Demonstrated ability to drive strategic change in products and initiatives based on customer need, industry shifts and innovation
- Demonstrated ability to drive multiple large complexity initiatives
- Demonstrated ability to explain the benefits of mixed methods product and user experience research and integrate within the design and product planning, estimation, and prioritization process
- Demonstrated ability to incorporate research and design thinking into the product development process
Benefits at Credit Karma includes:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $340,237 to $350,188, plus bonus, equity, and benefits.
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Please contact [email protected] if you are interested in employment with Credit Karma and need special assistance or an accommodation to either apply or interview for a specific role.
COVID-19 update (US Jobs Only):
Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated (including eligible boosters) against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.
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