Full-Time
Field Service Engineer
Posted on 11/17/2022
Advancing single cell analysis using microfluidics, optics, and AI
Compensation Overview
$90,000 - $120,000Annually
Mid, Senior
Menlo Park, CA, USA
- Clear vision of and commitment to providing outstanding customer service
- Excellent organizational, analytical, and systematic troubleshooting skills
- Strong written and verbal communication skills
- Ability to maintain records in CRM for customer sites and provide high level feedback to management
- Experience with lab or liquid handling automation with microfluidics
- Ability to operate as an independent contributor and as a cooperative member of a team
- Ability to successfully operate in a fast paced, rapidly changing environment
- BA/BS or equivalent in engineering, electronics and optical experience preferred; military training and experience will be considered
- 5+ years of supporting/designing capital equipment in a related field
- A command of scientific knowledge would be an advantage
- Must have a valid driving license
- Ability to travel up to 75%
- Previous customer facing experience with capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnel
- Support new product development through alpha and beta tests
- Coordinate new and Beta installations, including facility inspections and instrument validation
- Identify, document, and communicate customer issues; complaints or concerns to management
- Create and maintain positive working relationships with customers to manage expectations while satisfying the customer's needs
- Handle stressful situations with poise and composure
- Participate on departmental project teams; work collaboratively to execute project plans
- Prioritize tasks and responsibilities to achieve departmental key performance metrics
- Represent the company professionally, ethically, and morally at all times
- Carry out installations and repairs on customer sites throughout North America. Opportunity for occasional international travel as well
- Contribute to designing equipment, tools and products, and field-testing new equipment and products
- Carry out periodic inspection on the machine, diagnose faults, and resolve any issues at the work site with minimum interruption to the customer's business or daily activities
- Represent the company at national, regional and local trade shows/conferences including events/seminars
- Provide timely installation and maintenance reports
- Engage in accurate utilization and maintenance of the Company's customer relationship manager (CRM)
Deepcell stands out as a leader in the field of single cell analysis, leveraging advancements in microfluidics, optics, and AI to enhance understanding of cell phenotype and function. The company's unique approach allows it to address complex research questions in biology, setting it apart from competitors. The culture at Deepcell encourages technical innovation and industry leadership, making it an attractive place for those seeking to contribute to cutting-edge scientific research.
Company Stage
Series B
Total Funding
$98M
Headquarters
Menlo Park, California
Founded
2015