Responsibilities

• Support new product development through alpha and beta tests
• Coordinate new and Beta installations, including facility inspections and instrument validation
• Identify, document, and communicate customer issues; complaints or concerns to management
• Create and maintain positive working relationships with customers to manage expectations while satisfying the customer’s needs
• Handle stressful situations with poise and composure
• Participate on departmental project teams; work collaboratively to execute project plans
• Prioritize tasks and responsibilities to achieve departmental key performance metrics
• Represent the company professionally, ethically, and morally at all times
• Carry out installations and repairs on customer sites throughout North America.  Opportunity for occasional international travel as well
• Contribute to designing equipment, tools and products, and field-testing new equipment and products
• Carry out periodic inspection on the machine, diagnose faults, and resolve any issues at the work site with minimum interruption to the customer’s business or daily activities
• Represent the company at national, regional and local trade shows/conferences including events/seminars
• Provide timely installation and maintenance reports
• Engage in accurate utilization and maintenance of the Company’s customer relationship manager (CRM)

Minimum Requirements

• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal communication skills
• Ability to maintain records in CRM for customer sites and provide high level feedback to management
• Experience with lab or liquid handling automation with microfluidics
• Ability to operate as an independent contributor and as a cooperative member of a team
• Ability to successfully operate in a fast paced, rapidly changing environment
• BA/BS or equivalent in engineering, electronics and optical experience preferred; military training and experience will be considered
• 5+ years of supporting/designing capital equipment in a related field 
• A command of scientific knowledge would be an advantage
• Must have a valid driving license
• Ability to travel up to 75%
• Previous customer facing experience with capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnel

Compensation and Benefits:

• Annual salary range is $90,000 - $120,000
• Pre-IPO Equity
• Paid Medical, Dental, and Vision
• On-site Lunch and Snacks
• Gym Reimbursement
• Paid Time Off
• Parental Leave