Client Services Associate
Prenatal
Updated on 2/3/2024
BillionToOne

201-500 employees

Precision molecular diagnostics company
Company Overview
BillionToOne's mission is to remove the fear of the unknown by providing molecular diagnostics that are accurate, fast, and accessible. The company has created a molecular counting platform that can accurately count DNA molecules at the single-count level to help improve disease detection.
Biotechnology
B2B

Company Stage

Series C

Total Funding

$311.9M

Founded

2016

Headquarters

Menlo Park, California

Growth & Insights
Headcount

6 month growth

11%

1 year growth

33%

2 year growth

143%
Locations
Hayward, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Zendesk
Salesforce
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 1+ years of prior client-facing experience, diagnostic laboratory setting is a plus
  • 4 year college degree (or equivalent in experience)
  • 1+ years experience with CRM (Salesforce, Zendesk etc)
  • Advanced organizational skills with the ability to handle multiple assignments
  • Ability to work in a very fast paced, demanding environment
  • Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences
  • Passion for creating a delightful experience for internal and external customers
  • Forward-thinking ability to break down complex situations with little to no guidance
Responsibilities
  • Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience
  • Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients
  • Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage
  • Keep precise and clear documentation of all communications and follow-up activities
  • Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results
  • Contact physicians and other medical personnel to obtain missing information from test orders
  • Enter and qualify new customer information into CRM and LIMS systems
  • Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes
  • Participate in projects that extend beyond your day-to-day to stretch to help build a world-class Client Service organization
  • Represent the organization during intra-department meetings or All Hands meeting as needed
Desired Qualifications
  • Experience in a diagnostic laboratory setting
  • Experience with Salesforce or Zendesk
  • Experience in a fast-paced, demanding environment