Full-Time
Technical Support Representative
Tier 1
Posted on 2/21/2025
Ballard Spahr LLP
1,001-5,000 employees
National law firm providing diverse legal services
Entry, Junior
Remote in UK
This position is remote but specifically targets candidates based in the UK.
You match the following Ballard Spahr LLP's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree or applicant with experience working in a customer support role.
- Fluent spoken/written English.
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills.
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products.
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases.
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
- Broad understanding of web technologies and Software as a Service (SaaS).
Ballard Spahr LLP offers a wide range of legal services in areas such as litigation, business and finance, intellectual property, and real estate. The firm works with a variety of clients, including large corporations, financial institutions, government agencies, and non-profit organizations. Ballard Spahr stands out in the competitive legal market by focusing on client value, innovation, and diversity. They charge for their services through hourly billing, fixed fees, and contingency arrangements, depending on the case. With 15 offices across the U.S., the firm has adapted to challenges like the COVID-19 pandemic by implementing remote working policies to maintain service continuity. The main goal of Ballard Spahr is to provide high-quality legal advice and representation, utilizing their extensive expertise to address the complex needs of their clients.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Philadelphia, Pennsylvania
Founded
1885
Simplify's Take
What believers are saying
- Merger with Lane Powell expands presence in the Pacific Northwest.
- Increased demand for data privacy legal services boosts business opportunities.
- Growing role as strategic advisors in the startup ecosystem.
What critics are saying
- Competition for legal talent may lead to a talent drain.
- Merger integration challenges could impact client service.
- Adapting business model for startup ecosystem may be necessary.
What makes Ballard Spahr LLP unique
- Ballard Spahr offers comprehensive legal services across diverse practice areas.
- The firm is committed to client value, innovation, and diversity.
- Ballard Spahr has 15 offices and strong remote working policies.
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Benefits
Remote Work Options
Flexible Work Hours
Company News
Technical.ly is a free news resource thanks to financial supporters like organizations appearing in this article, which are Technical.ly clients.Don’t hibernate through the winter, because the tech community is wide awake and bubbling with activity this month.February is packed with opportunities for entrepreneurs, innovators and tech professionals looking to network, learn and grow their careers and businesses. Whether you’re a startup founder seeking funding, an aspiring entrepreneur looking for mentorship, or a technologist eager to stay updated on AI and other industry trends, these gatherings offer valuable insights, connections and inspiration.Check out the links below and browse the Technical.ly company directory for more info on the host orgs, and for more local tech community events (or to promote your own), visit Technical.ly’s Events board.Wednesday, Feb. 5PCI Ventures Office Hours with Yi-Yen Chen (Virtual) — “Meet virtually with a member of the PCI Ventures team to discuss your business questions on topics ranging from company formation and legal agreements to benefits and insurance.” Hosted by Penn Center for Innovation.Unlocking SBIR/STTR: Expert Tips for a Winning Application — “Find out how the government’s Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs can provide a source of RD funding between the initial development of your innovative idea and proof that it has potential in the marketplace. The two programs make over $4 billion in high-risk, non-dilutive capital available to innovative small companies annually! Join our expert in this interactive workshop to learn what it takes to participate in the programs. We’ll review eligibility requirements, participating agencies, the differences between SBIR and STTR, common misconceptions and more!” Hosted by University City Science Center.Data Handling: A Global Update — “With the increasing importance of data privacy, security, and compliance across jurisdictions, join us as we discuss key trends, regulations, and compliance challenges in data protection.” Hosted by Morgan Lewis.Current Trends in ESOP’s — “This webinar will provide education and background on Employee Stock Ownership Plans (ESOP’s) and comparison to other liquidity and transition options.” Hosted by Withum.Thursday, Feb. 6Big Idea CONNECTpreneur Baltimore Forum — “Come join us in Baltimore, MD for a CONNECTpreneur Forum Event like you’ve never seen before! This event is set to be a smaller and more exclusive gathering, tailor-made for premium networking and connecting entrepreneurs with seasoned investors
Ballard Spahr hired antitrust attorney Kristen Broz from Fox Rothschild.
Technical.ly is a free news resource thanks to financial supporters like organizations appearing in this article, which are Technical.ly clients.2024 isn’t over yet — December is filled with opportunities to learn, grow and celebrate with your local tech community.Whether you’re looking to stay up on industry trends, find resources for your startup, connect with fellow technologists and entrepreneurs or find out about innovation and achievements from the past year, this roundup has you covered. End your year strong with these virtual and in-person gatherings to set yourself up for success in 2025.Check out the links below, with descriptions provided by the event hosts, and browse the Technical.ly company directory for more info on those orgs. For more local tech community events (or to promote your own), visit Technical.ly’s Events board.Wednesday, Dec. 4TEDCO’s Entrepreneur Expo — “TEDCO’s 10th Entrepreneur Expo will be held Wednesday, Dec. 4, 2024 at the Renaissance Baltimore Harborplace Hotel. The Expo is a premier event in Maryland showcasing various resources from across the state and is jam-packed full of workshops, roundtable discussions, exhibiting companies and pitches, opening up great opportunities for entrepreneurs to network, learn, and be inspired
Hinshaw brings on ex-jpmorgan counsel from Ballard Spahr.
Ballard Spahr is merging with Pacific Northwest firm Lane Powell, effective at the start of January 2025.