Branch Manager

Position Overview

Reporting to theArea Directorthe Branch Manager (BM)is responsible for the overallrunningof branch operations within company policy. They shallensureproper operation proceduresandsafety and security regulationsareadheredto, while maximizingprofitabilityand maintaining customer service standards.This will be carried out by developing basic objectives, policies, budgets/forecasts,and operating plans in tandem with the achievement of corporate goals and strategic objectives while upholding security and health & safety standards.The expectation will be to provide leadership and direction for all logistics, scheduling, service delivery, building maintenance,storage,and transportation functions.In addition, the incumbent will provide strong leadership for both salaried and hourly staff(Union and Non-Union).

Responsibilities 

General Operations &Administration

• Oversee the proper and efficient management of all branch operations.

• Ensure prompt and efficient dispatch of armoured trucks through effective route and labourscheduling.

• Responsible for financial performance and service delivery

• Ensure proper availability and ongoing maintenance of fleet.

• PartnerwithArea Director and/or Area Managertoprepareforecasts, establish and present annual budgets, and other keyobjectives.

• Ensure that customer Service Level Agreements are consistentlymet.

• Holdbranch leaders accountable for the daily operation of their designated areas.

• Meet company objectives as defined by the Area Director

• Partner with other department heads to effectively implement strategies and work towards business objectives.
   

Employee Relations

• Act as chair of your local labour relations committees. 

• Create and maintain positive working relationships with peers and subordinates. 

• Direct, motivate, and recognize the performance of direct reports. 

• Lead regular team huddles to practice effective communication and operational efficiency.

• Supervise managers to swiftly resolve grievances that pertain to their area of the business. 

• Issue, support, and/or advise on coaching and disciplinary action. 

• Abide by and enforce Brink’s policies and procedures. 
   

Selection & Development 

• Participate in the recruitment andselectionof key management personnel for inside and outside operations.

• Utilize the Performance Management Process and Success Factors to guide the short and long-term development of direct reports.  

• Monitor the inside operations management team to ensure Get Hired and other applicable processes are being followed to ensure fairness and consistency.  

• Continuously seek development opportunities for division leaders and create succession plans with the Area Director and/or Area Manager and Human Resources. 

• Partner with Human Resources to analyze staffing plans and targets and to ensure team members are recruited in compliance with the Corporate Equity Plan.

Health and Safety

• Promote health, safety, and wellness in the workplace. 

• Support and respond to escalated matters involving employee injuries, facility security incidents, motor vehicle incidents, and/or security investigations with a high sense of urgency. 

• Ensure compliance with Brink’s health and safety policies, procedures, and government regulations. 

• Monitor the completion of safety audits and post-audit action plans accordingly within the facility.  
   

Customer Relations 

• Create andmaintaineffective customer relations with internal and external customers. 

• Help resolve escalated customer issues as needed.  
   

Position Qualifications

• Minimum of seven (7) years of progressive leadershipexperience (security or logistic industriespreferred)

• Exceptionalcommunication and organizational skills

• Good analyticalproficiencywith asharpcustomer focus

• History ofworking within a unionized environment is an asset.

• Superior interpersonal skillswith the abilityto work independently and withinvarious team scenarios.

• Must be able to manage conflicts directly, cooperatively,and with attention to detail.

• Self-motivated and resourceful with the ability to motivate others.

• Action-oriented leader with ability tomaintaincomposure under pressureand make decisions using sound judgment.

• High productivity standards and bench marking skillsareessential.

• Intermediateknowledge of Microsoft Office Applications

• Fullvaliddriver’s licence with acleandriving record

• Valid firearms licenseforboth Restricted & Non-Restricted (or ability to obtain one)