Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set the new standard for innovation in healthcare.

As a Delivery Operations Lead at Notable, you will lead the maturation of our portfolio management system and institutionalize scalable methods of measuring global value delivery, surfacing risks and driving the delivery organization to focus on the critical path. To be successful in this role, you’ll need to be someone with a dedicated mindset towards making things happen. You can understand the big picture, take ownership, and tackle problems wherever they arise.

You will...

• Define a scalable and rigorous measurement of our delivery system that drives three KPIs: (1) time to go live, (2) time to enterprise scale, and (3) validation of value delivery

• Own iteration of and insight generation from the Customer Delivery Weekly report (published to the entire Company) and its underlying implementation tracking tools

• Ensure consistency in measurement of customer success & health: creating a system of objective metrics (e.g., deployment health, partnership health) leading to consistent use of red/yellow/green

• Groom backlog of tickets, closing the loop across functions (old product request tickets no one has triage or prioritized and fell through cracks or are n/a)

• Lead Deployment Reviews, which is our weekly cross-functional problem-solving forum, to ensure intense focus on critical issues and drive follow-up action items
  
  You’re a great fit for our team because...

• Have 5+ years of customer success, management consulting, implementation or operations experience

• Understand customer needs and translating them into achievable goals & impact drivers

• Can translate data into actionable insights through quantitative & qualitative investigation

• Communicate concepts to a variety of audiences from technical to operational to executive

• Are passionate about supporting and transforming customers’ experience

• Enjoy working cross functionally and building scalable systems