Chief of Staff

Highlights

• OTE: $190,000
• Base Salary: $160,000
• Location: remote in North America (EST and CST)
• Stock options

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About The Role

This position reports to the SVP of Marketing and serves as a strategic partner and trusted operator across the marketing organization and broader company. Acting as both Chief of Staff and Director of Strategic Operations, you will help set the vision, translate strategy into execution, and ensure operational excellence across a fast-paced, high-output team.

The right candidate thrives in complexity, moves fluidly between big-picture strategy and day-to-day execution, and is energized by the opportunity to scale impact. Strong business acumen and analytical capability are essential, as you’ll dive into details, uncover gaps, surface opportunities, and equip leadership with the insights needed to make high-impact decisions. Experience working in a global, cross-functional environment will be key to success in this dynamic, high-visibility role.

Key Responsibilities

• Serve as a strategic advisor and operator to the SVP of Marketing helping define priorities, refine strategy, and ensure effective decision-making across the team.
•  Lead the marketing OKR and planning process: design quarterly and annual planning, track progress against goals, and deliver reporting that drives alignment, accountability, and results.
• Build and maintain dashboards, scorecards, and reports that distill campaign performance, pipeline impact, and operational metrics into actionable insights. Prepare leadership with data-driven narratives and visualizations for internal and external presentations.
• Drive operational excellence by streamlining processes, managing organizational rhythms, and improving execution across planning, communications, and reporting.
• Serve as the connector across marketing teams collaborating with Product Marketing, Revenue Marketing, Content, and other stakeholders including GTM to align objectives, troubleshoot challenges, and maintain momentum.
• Partner closely with GTM leaders to ensure data accuracy, attribution clarity, and seamless handoffs between Marketing, Sales, and RevOps.
• Manage executive communications, including materials for leadership meetings, board updates, business reviews, and strategic presentations.
• Identify bottlenecks, design feedback loops, and implement process improvements that drive efficiency and scalability across marketing operations.
• Organize offsites, leadership sessions, and team forums that foster clarity, alignment, and a high-performance culture.
• Work with Finance and RevOps to manage budgets, track spend, and inform both short and long-term planning decisions.
• Act as a force multiplier for the SVP of Marketing by anticipating needs, surfacing strategic opportunities, preparing data and narratives, and ensuring follow-through on top priorities.

Qualifications

• 10+ years in strategic operations or Chief of Staff roles partnering with senior executives.
• Background in technology, SaaS, or digital media; familiarity with GenAI landscape is a plus.
• Demonstrated program management expertise, orchestrating multiple workstreams with precision.
• Strong analytical, data visualization, and critical thinking skills; ability to turn data into strategy.
• Proven ability to lead OKR processes and translate strategy into measurable outcomes.
• Comfortable with ambiguity and rapid change, with a bias for action and problem-solving.
• Deep experience in stakeholder management, change leadership, and cross-functional alignment.
• Skilled in facilitation and meeting design, driving alignment and decisions in complex settings.
• Excellent communication and presentation-building skills, with an eye for executive storytelling.
• Integrity, sound judgment, and urgency in achieving outcomes.

Benefits

• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• FSA Spending Account.
• Remote or Hybrid work. Our teams are spread globally.
• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Paid parental leave (12/6 weeks).

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}