INACTIVE
Full-Time
Client Support Manager
Home Improvement
Posted on 4/27/2024
Point-of-sale financing for sustainable home upgrades
Consumer Goods
Compensation Overview
$24.04Hourly
Entry, Junior, Mid
Roseville, CA, USA
Required Skills
Customer Service
Requirements
- Ability to multitask
- Work independently and collaboratively
- Effectively interact with high profile partners
- Superior organizational skills
- Exceptional verbal and written skills
- Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)
- Excellent problem-solving abilities
- Ability to work well under pressure and manage multiple priorities effectively.
- Flexibility to adapt to changing priorities and business needs.
- Time management
Responsibilities
- Provide our customers with world-class customer service
- Be a supportive and collaborative partner our installers can rely on.
- Communicating with installers regarding past, present and future projects
- Strategically partner with installers on ways to improve the customer experience.
- Act as the primary point of contact for escalated client issues, ensuring timely resolutions
- Help resolve any questions or concerns our existing customers may have
- Develop a comprehensive knowledge of GoodLeap products and attributes
- Effectively managing a pipeline of projects to completion.
- Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
- Conducting monthly partner due diligence checks regarding Home Improvement Projects
- Ability to analyze data and spot trends
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Provide timely and effective support to clients via email, phone, and chat
- Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
GoodLeap offers a point-of-sale platform for sustainable home upgrades, such as solar panels, smart home devices, modern HVAC systems, and energy-efficient windows, supported by proprietary technology that provides flexible payment options for homeowners. Their technology also supports over 40,000 sales professionals and contributes to GivePower's efforts in providing clean drinking water to those in need.
Company Stage
Private
Total Funding
$1.6B
Headquarters
Roseville, California
Founded
2003
Growth & Insights
Headcount
6 month growth
↑ 7%1 year growth
↑ 18%2 year growth
↑ 34%INACTIVE