Full-Time
Bilingual Customer Support Associate
Posted on 11/30/2025
Techtronic Industries (TTI)
5,001-10,000 employees
Cordless power tools, outdoor equipment maker
No salary listed
Anderson, SC, USA
In Person
 Customer Experience & Support (1) |
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- Must be bilingual in English and Spanish
- High School Education or equivalent
- Minimum one year in TT I customer service, call center, or closely related field with in-bound call experience
- Basic written and verbal skills
- Ability to communicate well with callers using a clear speaking voice
- Ability to professionally handle irate callers and high stress situations
- Excellent phone skills
- Ability to satisfy consumers and end users with minimal request for management intervention
- Proficient with Microsoft Word and Excel; Access would be a plus
- Respond accurately to consumer, service center and distributor calls regarding the company's policies and procedures
- Verify and authorize warranty coverage for all callers
- Provide helpful direction to callers dealing with warranty and non-warranty service
- Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy
- Provide callers with location to purchase parts and receive repair service
- Work with internal customers on warranty claims, stock issues, lost or damaged freight
- Enter orders, provide pricing and stock availability and status of order to all customers
- Other duties as assigned
- Access would be a plus
Techtronic Industries (TTI) is a global leader in cordless technology, designing and making power tools, outdoor power equipment, and floorcare products for professional, industrial, DIY, and consumer markets. Its product lineup includes well-known brands such as MILWAUKEE for professionals and RYOBI for DIYers, along with AEG, EMPIRE, HOMELITE, HOOVER, ORECK, VAX, and DIRT DEVIL. TTI develops and manufactures cordless tools powered by rechargeable batteries, with global research and development to improve performance, safety, and jobsite productivity. The company operates at a large scale with a diverse brand portfolio and a worldwide footprint, differentiating itself through its breadth of offerings, strong brand recognition, and leadership in cordless technology. Its goal is to maintain and grow its leadership in cordless tools and related equipment around the world, expanding its brands while upholding environmental, social, and governance standards.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Fort Lauderdale, Florida
Founded
1985
Simplify's Take
What believers are saying
- $1.2B 2025 net income from Milwaukee, Ryobi funds floorcare growth.
- $500M South Carolina investments since 2019 boost operational efficiency.
- UN Global Compact membership aligns with eco-conscious consumer demand.
What critics are saying
- 172 Charlotte workers displaced disrupt floorcare innovation until June 2026.
- Home Depot exclusivity erodes Ryobi pricing power in 12-24 months.
- Tempo Hoover targets value segment, compressing margins against Midea.
What makes Techtronic Industries (TTI) unique
- Consolidates Hoover, Oreck, Dirt Devil in Anderson for cross-brand innovation.
- Re-launches Hoover MDA via Tempo in ANZ, leveraging 100-year heritage.
- Pioneers cordless floorcare with HOOVER REACT and FUSION models.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Flexible Work Hours
Company News
TikTok's $125M digital expansion: Chinese giant to bolster hcmc's tech sector. * April 3, 2026 Reading Time: 2 minutes Press play to listen to this content TikTok, the renowned Chinese social media platform, has pledged an investment of $125 million in Ho Chi Minh City. The funds are intended to boost logistics services, digital commerce, and digital payment systems in the bustling Vietnamese metropolis. Pledged investment. According to an announcement published by the Ho Chi Minh City Department of Finance last Thursday, the commitment was made by TikTok's investment arm based in Singapore. The department, however, did not provide any details regarding the expected timeline of the project. The decision followed several meetings between city officials and TikTok's executive team, which took place at the end of last year. TikTok's intention is to set up three business entities within the Ho Chi Minh City International Financial Center. Q1 foreign direct investment round-up. The Department of Finance stated that the city has attracted almost $2.9 billion in foreign direct investment (FDI) during the first quarter of this year, a significant increase of 220% compared to the same period last year. Among the prominent projects contributing to this FDI surge include a new manufacturing facility by Techtronic Industries Company based in Singapore, which will require an investment of $81 million. Other contributors include the Dutch firm MSD Animal Health ($80 million), Singapore's SP Vietnam ($67 million), and Indonesia's Momogi Group ($55 million). The Department credited this substantial uptick in investment to the confidence of foreign investors in the city's business environment, despite the currently volatile global economy. Ho Chi Minh City's strategic goal for this year is to attract $11 billion in FDI. The city's primary focuses are high-tech, innovation-driven projects, data centers, logistics, and green growth initiatives. Questions & answers. What is the purpose of TikTok's $125 million investment in Ho Chi Minh City? The social media giant aims to enhance logistics services, digital commerce, and digital payment systems in the city. What are some of the key projects contributing to Ho Chi Minh City's Q1 foreign direct investment? Noteworthy projects include a new manufacturing facility by Techtronic Industries Company, expansions by MSD Animal Health, SP Vietnam, and Momogi Group. What are Ho Chi Minh City's investment priorities for this year? The city plans to attract $11 billion in FDI, focusing on high-tech, innovation-driven projects, data centers, logistics, and green growth initiatives.
Tempo and Techtronic Industries to re-launch Hoover MDA. Tempo and Techtronic Industries (TTi) have signed a new distribution agreement to bring Hoover whitegoods back to the market for the Australian, New Zealand and Pacific Islands regions. Through this partnership, Hoover major domestic appliances will include laundry, refrigeration and dishwashers, available later in the year. With over 100 years of heritage, this new agreement allows Hoover to significantly increase its footprint and become accessible to more customers. "We are thrilled to partner with Tempo as we expand our reach into Australia," TTi general manager, Jayson Owens said. "This collaboration will allow us to better serve our customers and grow our brand in the Australian, New Zealand and Pacific Island territories. It will also complement what we already do with Hoover floorcare in these markets." Mike Eagle has been appointed national sales manager to guide the re-launch of Hoover. Eagle was most recently sales and marketing director for Dreame ANZ for the past two years. Prior to that, he was category manager at Electrolux for four years. He has also held roles with Samsung, Newell Brands and Philips. Commenting on his appointment, Eagle said: "Hoover will be an extremely compelling solution to many consumers who know and trust the brand. It will be positioned in the value segment so will compete with many brands that consumers aren't familiar with, aimed at providing confidence and removing hesitation for those that search for quality products." Tempo general manager, Nigel Dent said, "We believe to build a brand that people know and trust takes time and investment. Many brands in market don't have either of these attributes, making it difficult for both the consumer and retailer. With Hoover, we have a brand that has been around since 1908 and one that many consumers have had great experience with. Tempo is excited about what we can do with this brand with our valued partners."
Techtronic Industries has reported record profit and sales, driven by its Milwaukee and Ryobi brands, whilst exiting its underperforming HART business. The Hong Kong-listed power tools manufacturer posted net income of approximately $1.2 billion for 2025 and announced improved margins. The company declared a final ordinary dividend of HK$1.32 per share, up from HK$1.18 previously. Combined with an interim dividend of HK$1.25, total dividends reach HK$2.57 per share versus HK$2.26 in 2024. Alongside the results, management announced a $500 million share buyback programme. The simultaneous commitment to higher dividends and equity returns raises questions about capital allocation sustainability if market conditions deteriorate, though the company maintains confidence in its cash generation capabilities.
Techtronic Industries investing $120 million to relocate floor care headquarters to Anderson. Anderson Independent Mail * Techtronic Industries will invest $120 million to relocate its floor care headquarters from North Carolina to Anderson, South Carolina. * The move is expected to create 120 new jobs and will consolidate brands like Hoover, Oreck, and Dirt Devil. * This relocation to the former Electrolux plant is part of TTI's strategy to improve operational efficiency and support future growth. * The transition is scheduled to be finished by June 2026, affecting 172 workers in Charlotte. A floor care and cleaning appliance business is expanding in Anderson and relocating its headquarters from Charlotte, North Carolina. On Oct. 7, the Anderson County Council approved a fee agreement for a Techtronic Industries (TTI) expansion. The $120 million project will create 120 jobs and relocate TTI's Charlotte, North Carolina, headquarters for floor care and cleaning appliance business to Anderson at 1000 Innovation Way, the former Electrolux plant, according to a news release. Founded and headquartered in Hong Kong, Techtronic Industries, the parent company of Hoover and Dirt Devil, is known worldwide as a leader in cordless power tools, outdoor equipment, and floor care products. The relocation is part of TTI's strategy to enhance operational efficiency and support future growth. The move will consolidate leadership, engineering, operations, and brands such as Hoover, Oreck, and Dirt Devil into one location. It will affect 172 workers in Charlotte, with some being offered jobs at the new Anderson facility. The transition is expected to be completed by June 2026. According to TTI CEO Steve Richman, the relocation enables the company to expand its innovation capabilities and enhance collaboration across its brands. "This relocation marks a significant milestone for TTI," Richman said. "By expanding our presence in Anderson, we're beginning a new journey to accelerate innovation, strengthen our synergies to drive profitability, and deliver new consumer solutions." What to know about TTI. * Since 2019, TTI has invested more than $500 million in South Carolina, strengthening its presence and capabilities in the region. * The company currently employs over 1,500 people in Anderson. Techtronic Industries: expansion to the Upstate. According to a news release, TTI initially invested $85 million in 2015 to expand into the Upstate and now operates several facilities on its 1.3 million-square-foot Anderson campus, which serves as a global innovation center at 115 Innovation Way near the intersection of I-85 and SC Highway 81. The expansion project included establishing a distribution center for Ryobi tools at 100 Ryobi Drive in Anderson. The Techtronic Industries Campus features * TTI, Cordless Technology Center, which began construction in 2018 and was completed in 2019. * This state-of-the-art facility is dedicated to advancing cordless technology and serves as a hub for research and development. The expansion was projected to create at least 216 new jobs in Anderson County over five years. * In December 2020, TTI announced a $100 million expansion of its Anderson operations, further solidifying its commitment to the region. * This second major TTI expansion in Anderson was projected to create 525 new jobs. The expansion included the construction of a one-million-square-foot manufacturing plant and warehouse, along with a reconditioning plant. These new facilities were designed to support TTI's power tool and outdoor products businesses, enhancing their capacity and efficiency. The Anderson campus now features over 500,000 square feet dedicated to office, engineering, and testing space, alongside 3 million square feet allocated for distribution and warehouse operations. Techtronic Industries: job positions. Techtronic Industries' most recent investment in Anderson County, with the relocation of its North American floor-care headquarters, is expected to improve the local economy by creating new high-skilled jobs, retaining existing high-wage positions, and enhancing the area's reputation as a hub of innovation. According to the Techtronic Industries official website, it offers a wide range of jobs across its operations, from entry-level manufacturing and distribution roles to high-level engineering and corporate positions. Here is a brief list of positions offered at Techtronic Industries. * Engineering, research, and development: Salaries range from $73,000 to $160,000 annually. * Manufacturing and distribution: Salaries range from $15 per hour to $28 per hour, and in the $40,000 - $50,000 annual range. * Corporate and administrative: Salaries range from $67,000 to $75,000 per year. * Sales and marketing: Salaries range from $56,000 to $144,000 per year. Travis Rose covers Anderson County for the Independent Mail. Reach him via email at [email protected].
Floor care giant moving Hoover, Oreck headquarters to Anderson County. * TTI Floorcare North America moving HQ from Charlotte to Anderson County * Relocation supports company's goal to expand innovation and synergy * Since 2019, TTI has invested more than $500 million in South Carolina * Transition to be completed by June 2026 with no service disruptions Techtronic Industries Co. Ltd., a global technology company that makes power tools, outdoor power equipment and floor care, is moving its floor care business headquarters to Anderson. TTI Floorcare North America, with products that include Hoover, Oreck and Dirt Devil, announced Oct. 8 its plans to relocate from Charlotte to Anderson County, where it already has operations at 100 Innovation Way. The company in 2020 announced a $100 million plan to expand that facility and create an additional 525 new jobs. The move reflects TTI's plan to "accelerate disruptive innovation and leverage synergies between its consumer businesses," according to the announcement, which was distributed by Brian Jones, group senior vice president for human resources. The notice was posted by Anderson County Economic Development on the organization's LinkedIn page. Since 2019, TTI has invested more than $500 million in South Carolina, the announcement said. Its subsidiaries currently employ more than 1,500 team members at the company's global innovation center in Anderson, which includes more than 500,000 square feet of office, engineering and testing space, and 3 million square feet of distribution and warehouse operations. "This relocation marks a significant milestone for TTI," Steven Richman, CEO of TTI, said in the announcement. "By expanding our presence in Anderson, we're beginning a new journey to accelerate innovation, strengthen our synergies to drive profitability, and deliver new consumer solutions. The transition is expected to be completed by June 1, 2026, with no disruption to services for existing customers or partners, the company says. The group's brands include Hoover, Oreck, Dirt Devil, Hoover Commercial and Oreck Commercial. TTI's principal areas of business are power tools, outdoor power equipment, floor care appliances, solar powered lighting and electronic measuring products. According to the company website, TTI combined Hoover with its existing Dirt Devil and Royal operations to create TTI Floor Care North America in Charlotte. TTI was founded and remains headquartered in Hong Kong.