Product Owner

Product Owner – Shipping 

Location:  Jacksonville, FL (Hybrid) 

We exist to transform our customers and change lives 

Headquartered in Jacksonville, FL, RF-SMART® is a global software company focused on delivering world-class mobile supply chain management (SCM) applications for inventory management, manufacturing, shipping, and related supply chain arenas across industries.  If you are energized by transforming customers and changing lives by bringing software features to market that solve business problems, then RF-SMART may be right for you.  If you want to work with exceptional colleagues in a positive culture and have a passion for Product Management and track record in shipping solutions, let’s connect.     

Who We’re Looking For

As the Shipping Product Owner you will partner with the Product Strategy and Engineering teams to drive forward innovations through extreme ownership of the product backlog.  To do this successfully you will write and provide detailed user stories and acceptance criteria, drive the sprint management process, and lead testing and approval of the new feature(s) to meet delivery timeframes and other success metrics.  This is a critical, high-visibility role within the RF-SMART organization.

What You’ll Do:

• Work closely with product management and senior management to create a compelling shipping product that fits the RF-SMART portfolio
• Bring strong domain knowledge in the parcel shipping field to drive development of features in accordance with carrier compliance, industry best practices, and enablement of global trade.
• Lead the agile delivery process, which includes: translating strategic requirements to clear functional user stories, sprint planning and management, and assisting with the QA and UAT processes as needed to ensure the newly developed features meet the desired objectives
• Act as an ambassador for the product internally and externally and as the primary contact for product related queries.  This includes service as the internal “go-to person” for learning about how Shipping works and remaining aware of newly released NetSuite features that affect the product
• Collaborate with stakeholders, internal and external, during the visioning and concept development of a product feature, then schedule and lead design sessions with the appropriate partners
• Develop a deep understanding of the shipping application’s ERP and carrier integrations to ensure seamless flow of data and functionality
• Interact with Product Engineering, Business Analysts, Quality Analysts, Sales Team, and Customers to collect feedback, provide guidance, and train others on new features. This may include conducting customer demos and supporting implementations
• Provide ad hoc consulting to services and support on customer use cases and viability of modification
• Interact with engineers during the ongoing development process on technical and functional approaches for maintenance and new development activities using forward thinking and consistent design patterns
• Validate submitted issues from support and prioritize work on product fixes and/or enhancements
• Review product documentation and engage with our technical writers to ensure accuracy

What You Bring:

• Bachelor’s degree in business, supply chain, computer science, or equivalent work experience
• Expertise with multi-carrier parcel shipping and global import/export is preferred
• Expertise with NetSuite or similar ERP is a plus
• Demonstrated passion and excellence over at least two years in translating functional or strategic requirements to clear, concise, and inspiring user stories
• Experience leading the end-to-end sprint planning and management processes
• Strong technical acumen preferred, including but not limited to proficiency in: cloud architecture, parcel carrier and aggregator API integrations, warehouse and transportation management systems, and ERP systems
• Excellent written and verbal communication skills
• Self-motivated with ability to work on multiple projects independently
• Occasional travel may be required up to 15%

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Product Owner - Shipping, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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