Fax Coordinator / Operational Analyst

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of our Pharmacist Team Leads and Arine's Head of Operations, your primary responsibility is to manage incoming and outgoing faxes, ensuring efficient and accurate processing of documents, communication, and recommendations. This role involves receiving, organizing, and distributing faxes, maintaining records, and troubleshooting any SRfax issues. Fax Coordinator may also handle related administrative duties such as maintaining clin-ops schedule, communication with other departments, and ensuring compliance with HIPAA regulations. 

In addition to managing incoming faxes, you will be responsible for reviewing and publishing monthly schedules and other assigned duties. Collaboration with Arine's Clinical team will be essential to optimize operational processes and provide input on campaigns processed, efficiency, and resource allocations. 

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Receiving, sorting, and uploading incoming faxes, categorized by project and sender
• Communicating with internal teams to clarify information and resolve issues in the fax queue, processing queue, and documenting uploads in Arine software 
• Ensuring all faxed information is handled in accordance with privacy regulations (e.g., HIPAA) and internal security protocols. 
• Obtaining provider contact information to facilitate the delivery of clinical interventions and communications
• Providing general administrative support as needed, which may include: clinical care meeting agendas, scheduling of team meetings, and note taking, organizing electronic files, and other clerical duties as assigned
• Accurate record keeping in Arine's software platform associated with incoming communication in SRfax software
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and provider groups to resolve clerical issues and concerns (updating and collection of contact information and new fax lines for clients and stakeholders)
• Undertaking other assigned projects

Who You Are and What You Bring:

• Associates Degree or equivalent professional experience 
• Experience with other electronic medical records
• Administrative experience
• Strong time-management skills and multitasking ability
• Aptitude for learning new software and system
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace 
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)

Nice-to-Haves:

• Data entry experience 
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a busy healthcare environment
• Bilingual fluency in both English and Spanish

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for telephonic and/or remote work
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $17-20/hour.