Team Lead – Claims Customer Advocate
Posted on 12/1/2022
United States
Experience Level
Desired Skills
Customer Service
  • Establish optimized processes to ensure an industry leading customer experience
  • Partner and collaborate with Claims, Compliance, Quality, and L&D teams to foster an environment of continuous improvement
  • Create development and improvement strategies for the team by providing direction to leadership on adjustments that support associate and customer satisfaction
  • 3+ years of call center leadership experience
  • 1+ year(s) of varying property and casualty first notice of loss (FNOL) experience
  • Comprehensive knowledge of customer contact center and workforce management
  • Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively and align people with the needs of the project/team
  • Advanced problem solving skills, to be able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future
  • Intermediate awareness of your own and your team's tasks, and how it impacts the team and deliverables
  • Advanced leadership skills with experience leading large or technical teams through complex deliverables
  • G-Suite Tools, Collaboration tools (Slack is preferred)
  • High School diploma or GED required, Bachelor's Degree preferred
  • People Management
  • Develop & lead a team of Customer Advocates by ensuring the quality, accuracy, and timely resolution of First Notice of Loss Claim intake and inquiry calls for multiple Property and Casualty lines of business
  • Monitor workflows, intake processes, handle time metrics, call volumes, and staff adherence
  • Build and promote customer service excellence
  • Hire and develop customer advocates by identifying opportunities to grow and strengthen new skills
  • (
  • Territories excluded), and have access to reliable, high-speed internet
Pie Insurance

201-500 employees

Small business insurance platform
Company Overview
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. The company leverages technology to transform how small businesses buy and experience commercial insurance.
  • Competitive cash compensation
  • Equity
  • Comprehensive health plans
  • Generous PTO, including paid sick leave
  • Future focused 401k match
  • Generous parental & caregiver leave
Company Core Values
  • Integrity
  • Ownership
  • Simplicity
  • Service