About the Opportunity:

In this role, you will be responsible for driving growth, renewals, and value with our clients. You would be an early member of our proactive and dynamic Customer Success team and have the chance to work cross functionally with the CEO, sales and product teams. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach to increase overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success.Your role is to be an agent of change, a business transformation consultant, and a relationship manager for old-school real estate companies that are looking to modernize by being more data-driven and proactive in their approach to delivering real estate projects. 

In this role, you’ll get to:

• Be the expert - use your industry and product knowledge to position solutions and ensure customer success.
• Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.
• Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value.
• Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre.
• Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
• Help manage and respond to customer support tickets while determining a strategy to improve our processes.
• Ensure a seamless onboarding experience for new customers by overseeing implementation
• Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic).

We are looking for people who have:

• Knowledge of real estate development and real estate project management. Experience in the real estate development or construction industry, highly preferred.
• Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
• High energy and positive attitude. Activity and results driven.
• Ability to create structure in ambiguous situations and design effective processes
• Persuasive speaking skills and persistent with follow-up
• Experience with Excel, PowerPoint or other web-based presentation technology.
• 2+ years of experience delivering real estate projects
• Bachelor’s degree in Real Estate, Business Administration, or related design and construction fields

Bonus points if you have:

• Ability to reconcile real estate project cost reports
• Basic understanding of programming or coding ability -- while you will not be expected to write code, sometimes this is useful in helping to synthesize customer product feedback and relate customer report technical issues to the engineering team.