Business Systems Maintenance Support

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. We are seeking an individual who thrives in ambiguity, capable of driving digital procurement initiatives with precision and purpose. You will support the implementation of strategies, systems, and processes that enable efficient and effective procurement solutions aligned with our ambitious goals. Reporting to the Source-to-Contract (S2C) Technology Enablement Lead, your responsibilities will include supporting the implementation of the Digital Procurement strategy, documenting and translating requirements, driving design changes and system integrations, conducting maintenance and upgrades, and enabling user experience capabilities through innovative tools and applications.

Roles & Responsibilities:

Strategic Roadmap Management

• Develop and implement enhancements aligned with broader S2C strategic objectives and stakeholder priorities.

Support implementation of design changes, system configurations, and integrations.

• Conduct scheduled maintenance and support periodic upgrades of Procurement applications and systems.
• Drive and support enablement of user experience capabilities.
• Implement systems, applications, and tools that activate the user experience strategy and vision.

Process Automation and System Integration

• Partner with IT and cross-functional teams to enable integration with ERP, finance, and compliance systems.
• Drive the implementation of APIs, RPA workflows, and other automation strategies to reduce manual workload and improve efficiency

Regulatory Compliance and Audit Readiness

• Ensure compliance of all digital tools with SOX, GxP, internal audit, and data security standards.
• Own the documentation lifecycle for audit trails, version control, and inspection preparedness.

Team Enablement and Knowledge Sharing

• Mentor junior analysts on procurement tools, system workflows, and governance practices.
• Contribute to creating and institutionalizing digital procurement best practices.

Functional Skills

Must-Have Skills

• Digital Procurement Systems: Proven experience with SAP Ariba, SirionLabs, or similar contract lifecycle management (CLM) tools.
• Vendor Governance: Ability to manage vendor contracts, SLAs, and performance dashboards.
• System Integration & Automation: Hands-on experience working with APIs and RPA for process improvement.
• Compliance Knowledge: Working familiarity with SOX, GxP, and audit documentation practices.
• Strategic Roadmapping: Ability to define and deliver on digital capability roadmaps aligned with business priorities.

Good-to-Have Skills

• Technical Liaison Experience: Comfort acting as a bridge between business and technical stakeholders (e.g., translating business needs to technical requirements).
• Change Management: Exposure to training, adoption, and change management practices for digital tools.
• Contract Intelligence Tools: Experience with AI/ML-based contract intelligence platforms is a plus.

Soft Skills

• Communication & Influence: Ability to communicate clearly and persuasively with stakeholders across procurement, finance, IT, and executive leadership.
• Strategic Thinking: Capability to view challenges through a long-term lens and propose scalable, future-proof solutions.
• Collaboration: Strong cross-functional team collaboration skills, including mentorship and knowledge transfer.
• Adaptability: Thrives in a dynamic environment with shifting priorities and new challenges.
• Problem Solving: Structured problem-solving approach with attention to both tactical and strategic impacts.
• Attention to Detail: High degree of accuracy in handling regulatory documentation and vendor performance metrics.

Basic Qualifications:

• Bachelor’s degree in Supply Chain, Business, Engineering or related field; advanced degree preferred.
• 5-8 years of relevant experience in digital procurement implementation, management, and operations.
• ITIL, Agile, or Scrum certifications strongly preferred.
• Deep knowledge of source-to-pay processes, supplier master data, and compliance frameworks (SOX, GDPR, CSRD)
• Hands-on administrator experience with at least one enterprise source-to-pay or e-procurement platform.
• Demonstrated delivery of digital-transformation or automation initiatives (AI/ML, RPA, data lakes).

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.