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Client Success Specialist
Posted on 3/16/2023
Experience Level
Desired Skills
Customer Service
  • Service Oriented/Internal Customer Service
  • Excellent written and verbal communication skills
  • Multitasking
  • Problem Solving
  • Fast & Flexible
  • Focus on Results
  • Resiliency
  • Teamwork & Collaboration
  • Ethics & Values
  • Interpersonal Communication
  • 2+ years of Agero contact center experience
  • Demonstrated ability to manage multiple projects and tasks as assigned
  • Comfortable with Google Workspace
  • Responds appropriately and professionally to the customer, client and/or internal inquires
  • Understands and clarifies day-to-day priorities
  • Suggests helpful continuous improvement ideas for own work
  • Understands how various systems work, including Swoop and telecom, to provide assistance to complaint handling and resolution
  • Able to give a demo of Swoop
  • Able to add new cases and research cases in AM Dashboard
  • Able to deliver monthly performance reports and scorecards
  • Able to reach billing invoices and research issues
  • Prioritizes impactful billing work that would result in net additional revenue for Agero
  • Consistently executes defined day-to-day deliverables
  • Administrative duties include entering database information and resolving escalated customer, client and vendor complaints, documenting business requirements and providing related reports and analysis
  • Investigate service complaints and prepare a summary report as well as root cause analysis and key actions or next steps which can be shared directly with the client
  • Monitors slack channels for situations where assistance is needed to resolve an immediate client concern or general question
  • Investigates billing discrepancies
  • Provides and\or facilitates communication, documentation and resolution between various internal groups and clients
  • Responds to inquiries and provides research regarding program reporting for participating client management and client teams
  • Assists internal and external groups with troubleshooting and program concerns, monitors provider work to ensure it meets program requirements
  • Responds appropriately and professionally to the customer, client and/or internal inquiries
  • Assists with the coordination and implementation of client programs
  • Attends client and industry events occasionally as needed
Desired Qualifications
  • Previous Salesforce, customer service or sales experience in the automotive or insurance industries is a plus

1,001-5,000 employees

Roadside digital assistance platform
Company Overview
Agero's mission is to transform driver assistance programs for motorists everywhere. The company is committed to keep drivers safely moving forward through a powerful combination of people and technology.
  • Competitive salary
  • Flexible time off
  • 401(k) matching
  • Tuition assistance
  • Commuter benefits
  • Fully remote opportunities