Customer Support Specialist

Folio, a financial operations and procurement platform for hospitality operators, has launched Folio Expense, the industry's first fully-embedded expense management system integrated into a hotel procurement and bill payment platform. The product was unveiled at the 2026 Hospitality Industry Technology Exposition and Conference in San Antonio. Built specifically for hospitality operations, Folio Expense provides property managers control over purchases made outside negotiated contracts, such as last-minute supplies or guest gifts. The platform connects every expense to a centralised budget, including orders, invoices and payments, within a single system. Key features include automated accounting coding, multi-entity expense splitting, detailed spending controls, AI-powered receipt processing, and integrated rewards programmes. The solution eliminates manual reconciliation and provides real-time visibility into operational spending.

Folio expands hospitality payment suite with launch of new expense product at HITEC 2026. Hospitality's first integrated expense solution gives hotel operators greater visibility and control over operational spend. Summary. Folio launches the hospitality industry's first fully embedded expense management system integrated within its hotel procurement and bill payment platform, allowing property managers to oversee off-contract operational spending. The system centralizes every purchase in a unified budget and offers auto-coded transactions plus multi-entity accounting to reduce manual reconciliation and enhance real-time visibility. Hospitality's first integrated expense solution gives hotel operators greater visibility and control over operational spend. DURHAM, N.C. - June 11, 2026 - Folio, the financial operations and procurement platform purpose-built for hospitality operators, today announced Folio Expense, the hospitality industry's first fully-embedded expense management system that is directly integrated into a hotel procurement and bill payment platform. The new solution will be unveiled at Booth # 751 during the 2026 Hospitality Industry Technology Exposition and Conference (HITEC), taking place June 15-18 in San Antonio. Built specifically for hospitality operations, Folio Expense offers property managers control and visibility for purchases that may be necessary outside negotiated contracts and traditional procurement workflows. These purchases may include last-minute runs for supplies, paying for services rendered on-site, or procuring a gift for a guest. Unlike traditional expense tools that operate separately from procurement systems, Folio Expense offers on-property teams a centralized place to buy anything they may need to operate the property within management's highly customizable guardrails. It also connects every expense to a centralized budget, including all orders, inventory counts, invoices, transaction approvals and payments, within a single platform. "Hospitality operators work incredibly hard to manage costs through negotiated contracts and approved vendors, but there will always be operational expenses on the ground," said Kate Adamson, CEO and co-founder of Folio. "Purchases made on personal cards are not only inconvenient for employees, but they also create extra work for finance teams: reconciliation, invoicing other properties from shared expenses, limited visibility and fragmented reporting. Folio Expense brings those purchases and approvals into one managed system that helps guide smarter buying outcomes overall." Folio currently helps hospitality teams streamline buying, bill processing and payments, while optimizing spend through GPO and approved vendor programs. However, operators still face significant unmanaged expenses outside of those channels. Many of those purchases are made using personal credit cards, disconnected expense platforms, or manual reimbursement processes. Now, hotel management companies can buy and pay for whatever they need, from one platform. Folio Expense is purpose-built for property managers, with key features designed to support the real-world needs of multi-entity operations. These include: * Auto-code: Cards can be linked to specific departments for automated accounting as purchases are made * Faster financials: Account for expenses immediately, through the same approval processes as all other purchases * Multi-entity accounting: Split expenses between multiple properties, with auto-transfers * Detailed controls: Issue dedicated cards for specific budgets or roles for immediate use, with clear pending limits and category controls * Handle reimbursements: Auto-transcribe, auto-reconcile, and auto-code receipts with built-in AI * Comprehensive visibility: Manage payments alongside all other Folio orders and invoices * Earn rewards: Retain even more rewards on operational spend "Because the cards are fully integrated into the Folio platform, operators manage both negotiated purchasing and petty cash spend in one place. For managers, if spending is not managed centrally, it cannot be optimized. With Folio Expense, they can eliminate disconnected systems and reduce manual reconciliation, while gaining more rebates, tighter controls, more real-time visibility, and a simpler way to manage every dollar spent," added Adamson. "But we are not just solving a problem for managers. Folio Expense makes the lives of on-property teams easier through real-time checkbook availability, faster financial reporting, and less receipt chasing." Folio will showcase Folio Expense at Booth #751 during HITEC 2026, where attendees can see a live demo of more optimized spending. For more information, please visit folio.co.

New Lightning Automation with Vesta Foodservice. May 14, 2026. This week, Folio is proud to announce another Lightning Automation for better buying. Vesta Foodservice is now live! If you are already buying from them on Folio, you are automatically benefiting from the upgrade. As a reminder, Folio's Lightning Automations are its best-in-class supplier connection. Folio's supplier agents mirror their website, so you can discover and shop their products in a unified place on Folio. It means you see real-time: * Pricing * Stock levels * Product details In building this automation, Folio learned that Vesta is the Roman goddess that represents the eternal flame used in kitchens to transform simple ingredients into amazing meals. Pretty awesome name for this awesome produce supplier. Pleased to be offering you best-in-class buying experiences Other highlights across the Folio suite this week: * Buy: Smarter order minimums. If an order is below a supplier's minimum, Folio will now block checkout when the supplier requires it, and give your team a clear warning (with a confirmation step) when the minimum is a soft one. * Pay: Filter Ready to Pay by due date. When you're working through bills that need paying, you can now narrow the list by when they're actually due, so you can prioritize what's coming up first instead of scrolling through everything. * Bills: Pick the right remit-to address. For properties on Workday or HIA, you can now choose which of a supplier's remit addresses a bill should be paid to, right from the bill itself.