Soft Services Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Soft Services Coordinator will assist in maintaining overall site service, performance, processes, and quality standards for services which may include but are not limited to: cleaning/custodial, landscaping, solid waste & recycling, food service, reception, Security Badge Administration, and pest control. The Soft Services Coordinator will strive towards innovation of services offered, assist with lowering cost of delivery, and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience. The Soft Services Coordinator will participate in quality assurance programs, and drive towards a higher level of cleanliness as well as meet or exceed scoring metrics as stipulated in both Client and Vendor contracts.

What your day-to-day will look like:

• Participate in inspections and other quality practices and procedures.
• Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Assist with management of Waste & Recycling.
• Ensure and review vendor work orders for completion.
• Assist with oversight of the Mailroom, Shipping and Receiving process.
• Work with Workplace Service Manager to oversee vendors for housekeeping services, cafeteria and catering services, shipping and receiving, landscaping and snow removal.
• Follow all JLL/client safety and EHS programs. Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Food Services, Landscaping and initiate immediate rectification actions.
• Ensure that soft services are rendered as per desired standards & prescribed norms.

Desired or preferred experience and technical skills:

• Bachelor's degree required.
• At least 5 years of experience in a similar role.
• Strong interpersonal skills.
• Strong attention to detail.
• Excellent written and verbal communication skills a must
• Capable of working independently and exhibit effective time management skills.
• Ability to analyze reports for the purpose of ensuring compliance with scope of work.
• Knowledge of kitchen equipment preventive maintenance and repairs.
• Computer proficiency with MS Office, Computerized Maintenance Management System (CMMS), Corrigo, a plus.
• Personal attributes should include honesty, trustworthiness, respect for others, flexibility, and sound workplace ethics in a diverse environment.
• Expert-level proficiency in Excel, including advanced functions, data analysis, and automation capabilities.

Required Skills and Experience:

• Innovation: A true innovator who brings diverse thoughts and continuous improvement. Participates in creation and implementation of inspections and other quality practices and procedures.
• Customer Focus/Experience: Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Compliance: Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.
• Vendor Management: Closely monitors work requests communicated by JLL, the client and vendors. Continuously raise the bar in vendor quality and service while reducing overall costs. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Estimated total compensation for this position:

64,000.00 – 85,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Summit, NJ

Job Tags:

Analytical Thinking, Analytical Thinking, Analyzing Reports, Communication, Company Policies, Computerized Maintenance Management Systems (CMMS), Computer Literacy, Ensure Compliance, Food Services, Housekeeping, Interpersonal Communication, Landscape Design, Mailroom, Maintenance Management, Maintenance Management Systems, Microsoft Excel, Microsoft Office, Oral Communications, Pest Control Services, Quality of Service (QoS), Quality Standards, Recycling, Shipping and Receiving, Snow Removal, Soft Services {+ 3 more}

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.