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Full-Time

Technical Support Engineer

Plus Support

Posted on 6/26/2024

Outreach

Outreach

1,001-5,000 employees

Sales execution platform with AI automation

AI & Machine Learning
Data & Analytics

Compensation Overview

$60k - $105kAnnually

+ Bonus + Restricted Stock Units

Entry, Junior, Mid

Seattle, WA, USA

Category
Customer Success & Support
Customer Support
IT & Security
Customer Success
Required Skills
Sales
Communications
Zendesk
Salesforce
Requirements
  • 1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field
  • Experience with technologies like Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, etc.
  • Customer support and customer-facing expertise
  • Ability to work independently and make decisions
  • Understanding of sales and technical communication
Responsibilities
  • Managing inbound support emails, chats, and phone calls
  • Providing high-quality support to customers by resolving questions and educating on best practices
  • Collaborating with teams across different departments
  • Being the point of contact for customers when they need help

Outreach is a leading sales execution platform, integrating automation and artificial intelligence to optimize go-to-market activities. This platform is trusted by over 5,500 companies, including prominent names like Zoom and Siemens, which confers a competitive advantage in sales engagement, revenue intelligence, and revenue operations. Working here offers exposure to cutting-edge technology in a high-growth industry, providing an ideal environment for professionals passionate about technology-driven sales and market leadership.

Company Stage

Series G

Total Funding

$490.2M

Headquarters

Seattle, Washington

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

-18%

2 year growth

-6%

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.