All roles at Bixal will:

• Participate in client events and forums to positively represent the organization and develop and maintain relationships with the industry.    
• As appropriate, play an active role in new client acquisition by supporting business development initiatives to enhance and grow Bixal’s business in each of the areas that it works. 

Responsibilities

• Manage all aspects of digital services client engagements, including client relationship management, solution delivery, quality management, profit and loss, and contract execution.
• Support the definition of project scope and objectives and feel comfortable speaking about the technical approach with the Product Owner(s) and other stakeholders.
• Ensure goals and objectives of the Product Owner(s) are achieved.  
• As Scrum Master for project team(s), build a trusting and safe work environment by facilitating production of work through open collaboration and transparency with an emphasis on problem-solving.
• Coach and mentor a team—identify strengths and work to improve weaknesses to help each member grow; guide team on how to effectively self-organize; lead the team through example.
• Practice effective task management to prioritize work and meet short-turnaround deadlines while ensuring processes are followed and Bixal quality standards are met.
• Define and implement processes to add structure, gain efficiencies, manage risk, and ensure all outputs achieve the upmost quality.
• Anticipate problems, issues and risks; identify solutions and implement mitigation strategies with an enthusiastic and positive attitude.
• Track project budget and provide project reporting to clients and Bixal leadership as required, which may include project achievements, risks and issues, and budget spend.
• Engage and build relationships with both technical and non-technical stakeholders to inform project objectives amidst broader business goals.
• Respond to all client requests in a timely manner.
• Identify business development opportunities and support Bixal’s capture efforts to expand our presence within programs or sectors.
• As appropriate, play an active role in new client acquisition by supporting business development initiatives to enhance and grow Bixal’s business in each of the areas that it works.
• Perform other duties or special projects as assigned.

Qualifications

• Bachelor’s degree in Business or a related discipline.
• Ability to undergo a background investigation by the U.S. Government and meet eligibility requirements for suitability.
• 10+ years of related work experience in relevant positions of increasing scope and responsibility, and several years leading high performing teams and directly supervising people.
• Experience managing Federal IT projects is highly preferable, including familiarity with federal IT standards and OMB guidance, software development processes and contract requirements.
• Demonstrated history of interfacing with cross-functional teams and senior management, as well as external clients and other stakeholders.
• Demonstrated history of navigating issues and risks through solution identification and problem solving.
• Familiarity with Web CMS related site development tools such as JIRA, Git, as well as virtual environments, configuration management, continuous integration, etc.
• Exceptional management and leadership skills.
• Strong oral and written communications skills.
• Experience in human-centered design and Agile methodologies.
• Acute attention to detail and excellent organization skills.
• Strong experience and comfortability with Microsoft Office suite, including MS Project.

Nice to haves

• Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI-ACP).
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) certification is required.
• A deep understanding of Drupal and experience managing web migrations into Drupal.
• Master’s Degree in a related field.
• Experience using Sharepoint and virtual collaboration tools such as Miro and JIRA.