Full-Time

Transit Event Customer Service

Confirmed live in the last 24 hours

Benesch

Benesch

501-1,000 employees

Engineering and consulting for community infrastructure

Consulting
Government & Public Sector

Compensation Overview

$17.53Hourly

Entry, Junior

Baltimore, MD, USA

On-call basis in the Baltimore area.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following Benesch's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 18 yrs. or older, with a high school diploma or GED equivalent
  • Must own a working cell phone with WiFi/data capability
  • Must be able to stand for 4 hours minimum and maximum up to 8-12 hours (based on applicant's ability)
  • Competence at using apps and willingness to get familiar with the Transit App is key in providing customer support during special events
  • Must have good customer service skills - ready to interact with the public and provide a positive experience as the face of the company
Responsibilities
  • Assist MTA customers with disabilities to ensure that all clients are able to equally utilize the transit facilities
  • Provide assistance such as directing customers as they enter or exit stations, board vehicles, or use fare vending machines
  • Inspect the transit station facilities and take action to preserve the cleanliness and safety of all public areas
  • Provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting in bus detours

Benesch enhances community infrastructure across the United States by specializing in engineering and consulting services. The company focuses on various sectors, including transportation, aviation, bridges, railroads, roadways, and transit systems, while also engaging in community planning, education, parks and recreation, private development, and environmental services. Benesch serves municipalities, government agencies, and private clients, emphasizing a holistic approach to ADA compliance to ensure accessibility in all aspects of infrastructure. Their team of multidisciplinary experts collaborates to provide tailored solutions for complex challenges, fostering long-term client relationships. Revenue is generated through project-based contracts for large-scale infrastructure projects, allowing Benesch to secure repeat business and referrals. The goal is to deliver high-quality, sustainable outcomes that improve community infrastructure.

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • The Biden administration's infrastructure bill offers new contract opportunities for Benesch.
  • Rising demand for climate-resilient infrastructure aligns with Benesch's environmental services expertise.
  • Smart city projects create opportunities for Benesch to integrate advanced technologies.

What critics are saying

  • Emerging firms offering similar services at lower costs threaten Benesch's market share.
  • Municipalities forming in-house teams may reduce demand for Benesch's consulting services.
  • AI-driven design tools could disrupt traditional engineering roles, affecting Benesch's offerings.

What makes Benesch unique

  • Benesch specializes in ADA compliance, ensuring accessibility in public infrastructure projects.
  • The firm offers multidisciplinary solutions across transportation, aviation, and environmental sectors.
  • Benesch's holistic approach integrates community planning with engineering for sustainable outcomes.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Home Office Stipend