Full-Time
Posted on 10/3/2025
BPO and digital solutions provider
No salary listed
Kochi, Kerala, India
In Person
Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.
Company Size
10,001+
Company Stage
IPO
Headquarters
Florham Park, New Jersey
Founded
2017
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Insurance commissioner can investigate Blue Cross Blue Shield, court says. Commissioner investigating data breach, says Montanans' privacy on the line. By: keila szpaller - april 20, 2026 2:47 pm. The Montana Commissioner of Securities and Insurance building is pictured on Monday, March 9, 2026, in Helena, MT. James Brown is currently the state auditor. (Jordan Hansen / Daily Montanan) Blue Cross Blue Shield of Montana doesn't get to stop the Commissioner of Securities and Insurance from investigating a data breach that affected 462,000 Montanans, a judge said. In an order, Lewis and Clark District Court Judge Christopher Abbott denied a motion from the insurance provider to halt the investigation because doing so would allow Blue Cross to "skip the administrative review process." Abbott said if Blue Cross doesn't prevail with the agency, it can then go to court. In the meantime, the judge granted the commissioner's motion to dismiss the insurer's call for a preliminary injunction. The case was filed by Health Care Service Corporation doing business as Blue Cross Blue Shield of Montana against the State of Montana and Commissioner James Brown. Friday, Brown said the decision is a significant victory for the ability of his office to investigate possible violations by companies it regulates. "If this decision had gone a different way, that would have really cabined my ability to protect Montana consumers and customers," Brown said. The questions that Brown still plans to answer are whether his office received notice of the data breach in a timely fashion, and whether customers received notice of the breach in a timely fashion. "Montanans expect their personal data to be protected," Brown said. If Blue Cross is found to be at fault, it could face a penalty as high as $25,000 per violation, although Brown said the question about what constitutes a violation can be interpreted in different ways. (A violation could be the alleged failure to timely notify, as could the individual disclosures of Montanans' personal information.) Blue Cross Blue Shield of Montana did not respond to an email Friday seeking comment on whether it would appeal; if it would increase premiums to pay for any fines; and how it might be bolstering data security. The order, issued last week, outlined the timeline of notifications. The order said Health Care Service Corporation contracts with a third-party vendor, Conduent Business Services, for some logistical services. It said Conduent notified the corporation on Jan. 17, 2025, that a "security incident" occurred, but it did not state whether the breach affected those who are insured by Blue Cross. The order did not specify what action - if any - the insurance giant took after Conduent's notification. Blue Cross learned on or around Sept. 23 that its members' personal information was exposed. It notified the Commissioner of Securities and Insurance on Oct. 8, and it started notifying members, those who had insurance through Blue Cross Blue Shield, on Oct. 24, the order said. "CSI promptly opened an investigation and requested information regarding the Conduent Event," the order said. "The Commissioner issued a Notice of Hearing on Dec. 23, 2025, and requested that Blue Cross appear for a contested case hearing." The order said it isn't the first time Blue Cross experienced a data breach, although it hasn't reported all breaches to the Commissioner. It said in the past, Blue Cross has claimed a legal exemption for reporting. However, in 2025, the Montana Legislature passed House Bill 60, which said insurers otherwise exempt from Montana's Insurance Information and Privacy Protection Act still had to comply with its notification provision. The order said the bill didn't expressly address requirements for insurers for breaches prior to Oct. 1, 2025. It also said in the past, the Commissioner hasn't disputed the exemption Blue Cross claimed. "My predecessors acceded to that," Brown said. "I have a different interpretation." Brown said he has not yet made any decision in the case, and he anticipates he'll receive a recommendation in the next 30 to 45 days. However, Brown said the outcome of the lawsuit means his office retains authority to investigate. "If the order had gone differently and the lawsuit had gone differently, then we would have been prohibited from even investigating whether those notices were timely made," Brown said. He also said the Commissioner of Securities and Insurance Office is designated as a criminal justice agency, but it doesn't have a lot of the tools such agencies typically have, such as subpoena power, and it's an issue he'd like to address. "There's no greater duty of government than to protect its citizens, and I take that duty very seriously," Brown said.
Conduent Data Breach Grows, Affecting at Least 25 Million People. Source originally from "Conduent Data Breach Grows, Affecting at Least 25 Million People" - view original. Conduent's 25-million-person breach exposes the vendor risk governance gap in public sector operations. Why this matters at board and regulatory level. The Conduent ransomware breach - affecting at least 25 million individuals across multiple U.S. states - is not merely a data security incident. It is a structural failure in third-party vendor governance that cascades directly into regulatory liability, contractual accountability, and public sector operational risk. Conduent operates as a critical intermediary in government benefits administration, managing enrollment, payment processing, and document handling for food assistance, unemployment, and workplace benefits across state lines. When such a vendor is compromised, the breach becomes a multi-jurisdictional incident triggering fragmented notification obligations, state-level regulatory scrutiny, and exposure for every contracting government agency. This incident reveals why vendor risk management must be treated as a governance priority, not a procurement checkbox. The concentration risk that procurement teams underestimate. Conduent's reach extends to more than 100 million people across the United States. A single vendor managing sensitive personal data - names, dates of birth, Social Security numbers, health insurance information, and medical records - at this scale creates what governance frameworks call "concentration risk." When one vendor fails, the failure is not isolated; it is systemic. Organizations holding Conduent contracts did not choose to accept this risk individually; they inherited it through vendor selection. The breach illustrates a critical governance blind spot: procurement teams often evaluate vendors on cost and service delivery capability, not on the downstream liability exposure created by vendor concentration. Contracting organizations should immediately audit whether their vendor agreements include mandatory security certifications, required penetration testing cadence, incident response timelines, and financial accountability mechanisms. Many do not. This gap is not accidental - it reflects the historical separation between procurement and cybersecurity governance. Notification fragmentation and the contractual accountability vacuum. A 25-million-person breach triggers notification obligations under 50+ different state statutes, each with distinct timelines, content requirements, and enforcement mechanisms. Wisconsin's data breach notification page now reflects Conduent's exposure; Oregon and Texas account for the majority of affected individuals. Yet Conduent has disclosed remarkably little about the breach itself - how it occurred, when it was discovered, or the full scope of affected systems. More troubling, TechCrunch reports that Conduent published its "Incident Notice" page with a hidden "noindex" tag in the source code, deliberately preventing search engines from indexing the page. This is not transparency; it is obfuscation. For contracting organizations, this behavior reveals a critical contractual gap: most vendor agreements do not mandate transparency timelines or establish financial penalties for delayed disclosure. Under NIS2 and emerging U.S. regulatory frameworks, notification timeliness is now a direct compliance obligation for organizations themselves. If a vendor delays notifying a contracting agency of a breach, the agency remains liable for regulatory violations even though it had no control over the vendor's disclosure decisions. This creates a liability cascade that most organizations have not contractually addressed. The missing contractual levers: liability, insurance, and incident response binding. Vendor contracts typically include broad liability caps that insulate vendors from breach-related costs. Conduent's contract language almost certainly limits its financial exposure for this incident, meaning affected organizations and individuals bear the remediation burden. This is a governance failure. Organizations should renegotiate vendor contracts to: (1) remove liability caps for data breach scenarios; (2) mandate cyber insurance with the contracting organization named as additional insured; (3) establish clear financial responsibility for notification costs, credit monitoring, and regulatory fines; and (4) require vendors to notify the contracting organization within 24-48 hours of suspected breaches, with contractual penalties for non-compliance. Additionally, incident response protocols must be pre-negotiated and tested. Many organizations discover during an actual breach that their vendor has no obligation to participate in forensics, preserve evidence, or coordinate with law enforcement. These gaps should be eliminated through binding contractual language before a breach occurs. Systemic weakness: vendor risk governance remains reactive. The Conduent breach is now being compared to the Change Healthcare ransomware attack, which affected more than 190 million people in February 2024. Both incidents involved vendors managing sensitive data at scale; both involved ransomware; both revealed inadequate access controls and authentication mechanisms. Yet the governance response from most organizations remains reactive: post-breach notification, credit monitoring enrollment, and regulatory reporting. What is absent is proactive vendor risk governance - continuous monitoring of vendor security posture, pre-incident response planning, contractual enforcement mechanisms, and financial accountability structures. Organizations often overlook that vendor risk is not a security function; it is a governance function. It requires board-level visibility, contractual precision, and enforcement discipline. The Conduent incident should trigger immediate audits of all vendor contracts managing sensitive data, with particular focus on: (1) whether security requirements are binding and measurable; (2) whether notification timelines are contractually enforced; (3) whether liability caps are removed for breach scenarios; and (4) whether incident response protocols are pre-negotiated and tested. Closing reflection. The Conduent breach is a governance failure, not merely a security failure. It demonstrates why vendor risk management must move beyond annual security assessments and questionnaires to continuous monitoring, contractual accountability, and pre-incident response planning. Organizations should review the full TechCrunch reporting by Zack Whittaker for additional detail on the breach timeline, affected states, and Conduent's limited public disclosure. The original article is essential reading for governance teams, procurement officers, and legal counsel responsible for vendor contract management and regulatory compliance. Original Source: TechCrunch, "Conduent Data Breach Grows, Affecting at Least 25 Million People," reporting by Zack Whittaker, February 24, 2026. https://techcrunch.com/2026/02/24/conduent-data-breach-grows-affecting-at-least-25m-people/
Conduent taps finance and risk expert Greta Van for board. NEW JERSEY, UNITED STATES - Conduent, a global technology-driven business solutions company, has appointed Greta Van to its Board of Directors. Van brings over two decades of leadership experience in finance, audit, and enterprise risk management (ERM) to the role, bolstering the board's governance capabilities as the company advances its strategic transformation. Strengthening enterprise risk management and governance. Van's appointment will significantly strengthen the board's ability to navigate complex regulatory and operational landscapes. As Harsha Agadi, Chief Executive Officer of Conduent, notes, "Greta is an exceptional leader with broad experience across governance, risk, and strategy, and her deep operational and financial expertise makes her a valuable addition to our Board." Her arrival follows a major leadership change at Conduent, which recently saw Agadi appointed as CEO and Margarita Paláu-Hernandez promoted to independent Board Chair. Van currently serves as the Chief Audit Executive of Jack Henry and Associates, a financial technology and payment processing firm. In this role, she advises the board and audit committee on internal controls, governance, and enterprise risk. She also oversees public company compliance and high-value strategic consulting projects. This first-hand, practical experience in a publicly traded fintech company provides her with immediate insight into Conduent's governance models. Driving operational excellence and strategic priorities. Beyond her risk management credentials, Van is recognized for her ability to modernize internal functions and act as a strategic business partner. Agadi emphasized, "Her ability to modernize complex functions, strengthen enterprise risk frameworks, and enhance board-level reporting will help us advance our strategic priorities and deliver value to our clients, associates, and shareholders." Under her leadership at Jack Henry, Van transformed the internal audit role, expanded its consulting audit services, and reduced the cost of external audit contracts. "Conduent's focus on technology-driven solutions, operational excellence, outstanding client service and quality, and disciplined transformation aligns strongly with my professional experience," Van commented. "I look forward to partnering with the Board and leadership team to help further accelerate performance and strengthen governance across the enterprise." Conduent ranked #33 in the OA500 2025, an objective index of the world's top 500 outsourcing companies. The 2026 edition of the OA500 is expected to be released soon. The 2026 edition of the OA500 is expected to be released soon. (Read the OA500 2026 methodology paper here.)
Conduent appoints Greta Van to Board of Directors. Finance and Technology Leader Brings Decades of Experience in Audit, Controls, Risk, Compliance and Strategy Across Global Public Companies FLORHAM PARK, N.J.-(BUSINESS WIRE)-Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced the appointment of Greta Van to its Board of Directors. Van brings more than two decades of progressive leadership experience spanning finance, audit, enterprise risk management, and strategic operations within global, publicly traded organizations. Van currently serves as Chief Audit Executive at Jack Henry & Associates, a leading financial technology and payment processing provider. In this role, she advises the Board and Audit Committee on governance, internal controls, and enterprise risk while overseeing public company compliance and high-value strategic consulting initiatives. She has transformed the company's internal audit function, expanded its consulting mandate, delivered cost reductions in external audit engagements, and is valued as a strategic business partner to the operations team. Van also held senior leadership roles at PRGX, Infor Global Solutions, Crawford & Company, Internap, Comverge, and Accretive Solutions. Her experience also includes enterprise strategy, M&A governance, information security, business continuity, and operational integration. "Greta is an exceptional leader with broad experience across governance, risk, and strategy, and her deep operational and financial expertise makes her a valuable addition to our Board," said Harsha V. Agadi, Chief Executive Officer of Conduent. "Her ability to modernize complex functions, strengthen enterprise risk frameworks, and enhance board-level reporting will help us advance our strategic priorities and deliver value to our clients, associates, and shareholders." "I am honored to join Conduent's Board at such a pivotal time in the company's evolution," said Van. "Conduent's focus on technology-driven solutions, operational excellence, outstanding client service and quality, and disciplined transformation aligns strongly with my professional experience. I look forward to partnering with the Board and leadership team to help further accelerate performance and strengthen governance across the enterprise." About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum - creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com. Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners. Contacts. Media Contact: Sean Collins, Conduent, 310-497-9205 [email protected] Investor Relations Contacts: Joshua Overholt, Conduent, [email protected] More News From Conduent Incorporated FLORHAM PARK, N.J.-( BUSINESS WIRE )-Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health & Wellness Benefits... FLORHAM PARK, N.J.-( BUSINESS WIRE )-Conduent Named a Leader in NelsonHall's 2026 NEAT Evaluation for Healthcare Payer Agility & Innovation... FLORHAM PARK, N.J.-( BUSINESS WIRE )-Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named to the 2026 "GovTech 100" list compiled by Government Technology magazine and GovTech.com. This marks the fifth consecutive year Conduent has been included, recognizing the company's role in helping governments and businesses improve interactions with patients, customers, and employees. Launched in 2016 and updated annually, the GovTech 10... Conduent Incorporated. NASDAQ:CNDT Release Versions Media Contact: Sean Collins, Conduent, 310-497-9205 [email protected] Investor Relations Contacts: Joshua Overholt, Conduent, [email protected]
Conduent survey reveals employers struggling to balance rising healthcare costs and employee expectations for comprehensive Health & wellness benefits. New data highlights a critical challenge: delivering personalized, wellness-focused benefits while controlling costs amid historic healthcare inflation FLORHAM PARK, N.J.-(BUSINESS WIRE)-New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its 2026 Blueprint for Smarter Health Survey, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities. Key Findings: * Cost Pressures Intensify: 69% of employers expect medical trend rates above 7%, underscoring the urgent need for smarter cost management strategies. * Benefits as a Talent Lever: 65% of employers measure benefits success through improved attraction and retention, reinforcing the role of benefits in talent strategy. * AI Adoption Accelerates: 71% of organizations are implementing AI-driven tools to help employees choose the best benefits options, while 64% plan to offer virtual assistants to support benefits navigation. The Balancing Act: Human-Centered Design Meets Cost Control HR leaders increasingly view benefits as a strategic asset aligned to business goals such as attracting and retaining talent. At the same time, employee expectations continue to rise, with mental health and wellness programs topping employee priorities at 65%. Yet organizations are still struggling to balance these expectations with escalating costs. According to the Business Group on Health, compounding year-over-year medical trend rates could drive a 62% increase in healthcare costs in 2026 compared to 2017.[1] For an employer with 10,000 employees, that equates to roughly $5 million in additional annual spend, based on the industry average of $7,500 per employee for health benefits. Conduent is partnering with clients across industries to leverage data, automation, and AI to both optimize spend while improving employee engagement with their benefits. "Healthcare costs will continue to rise, and organizations must balance cost containment with the need to provide comprehensive health and wellness benefits," said Kimberly Marshall, Chief Commercial Officer of Commercial Solutions at Conduent. "Clients are demanding advanced technology solutions that harness the power of AI to both empower employees to better utilize their benefits and help HR teams to manage benefit program operations more efficiently and cost-effectively. Our Life@Work Connect(R) Experience platform delivers richer employee understanding of complex benefit information, helping maximize benefits usage, and support cost savings." Transforming Employee Benefits: AI Empowering Employees & Delivering Strategic Value AI is rapidly evolving from a support tool into a strategic engine that guides benefits decisions, streamlines operations, and increases transparency around medical costs. Conduent's Life@Work Connect Experience platform integrates health, retirement, and wellness data to create personalized employee journeys - from recommending the best health plan to helping employees manage and maximize their healthcare spend. The platform, which features Conni, an AI virtual assistant, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits throughout the year. Conni also provides deeper insights into AI interactions, enrollment trends, usage patterns, and benefit performance enabling employers to identify what is working and where to eliminate wasted spend. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum - creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com. Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners. Contacts. Media Contact: Sean Collins, Conduent, +1-310-497-9205, [email protected] Investor Relations Contact: Joshua Overholt, Conduent, [email protected] More News From Conduent Incorporated FLORHAM PARK, N.J.-( BUSINESS WIRE )-Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced the appointment of Greta Van to its Board of Directors. Van brings more than two decades of progressive leadership experience spanning finance, audit, enterprise risk management, and strategic operations within global, publicly traded organizations. Van currently serves as Chief Audit Executive at Jack Henry & Associates, a leading fi... FLORHAM PARK, N.J.-( BUSINESS WIRE )-Conduent Named a Leader in NelsonHall's 2026 NEAT Evaluation for Healthcare Payer Agility & Innovation... FLORHAM PARK, N.J.-( BUSINESS WIRE )-Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named to the 2026 "GovTech 100" list compiled by Government Technology magazine and GovTech.com. This marks the fifth consecutive year Conduent has been included, recognizing the company's role in helping governments and businesses improve interactions with patients, customers, and employees. Launched in 2016 and updated annually, the GovTech 10... Conduent Incorporated. NASDAQ:CNDT Release Summary Release Versions Media Contact: Sean Collins, Conduent, +1-310-497-9205, [email protected] Investor Relations Contact: Joshua Overholt, Conduent, [email protected]