Full-Time

Customer Service Specialist

Confirmed live in the last 24 hours

Greenlight

51-200 employees

Debit card and app for family financial education.

Consumer Software

Fintech

Junior, Mid, Senior

Atlanta, GA, USA

Required Skills

Communications

Customer Service

Requirements

High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills
Proficiency with software, ideally CRM software, and strong typing skills

Responsibilities

Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
Actively listen to customers to confirm and clarify information and diffuse potential escalations
Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
Effectively utilize software and internal tools to navigate customer accounts and solve issues
Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
Adhere to all company policies and procedures

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction.

This role will report to the Customer Service Manager.

Who you are:

Professional, confident, and resourceful
Someone who can be a creative problem-solver while troubleshooting customer issues
Patient and kind while addressing customer questions and concerns
An active listener who can demonstrate genuine empathy to our customers
Responsible and able to self-manage (work from home)
Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
Able to quickly learn about Greenlight’s products, services and policies

What you will be doing:

Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
Actively listen to customers to confirm and clarify information and diffuse potential escalations
Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
Effectively utilize software and internal tools to navigate customer accounts and solve issues
Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
Adhere to all company policies and procedures

What you should bring:

High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills
Proficiency with software, ideally CRM software, and strong typing skills

Shift:

This position will require nights and weekends. The schedule may vary depending on business needs. Hiring shift will be afternoons anywhere from Noon to 11pm on weekdays and weekends.
Customer support specialist is a hybrid role, which requires 1 in office day a week

Who we are:

It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Greenlight

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Website

View Company Profile

Greenlight offers a unique platform that empowers families to manage and educate about finances, providing tools for earning, saving, wise spending, and investing. The company's culture is diverse and inclusive, with team members from various backgrounds and interests, fostering a dynamic work environment. With backing from major financial institutions and recognition from CB Insights' Fintech 250, Greenlight demonstrates industry leadership and a competitive edge in the financial technology sector.

Company Stage

Series D

Total Funding

$560.5M

Headquarters

Atlanta, Georgia

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↓ -24%

Benefits

Medical, dental, vision and FSAs

Unlimited, flexible time off

Generous employer 401(k) match and equity

16-week paid parental leave

Ongoing learning and development

Remote-friendly work environment