COMPANY OVERVIEW
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.
We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
The KKR-Global Atlantic partnership - The Global Atlantic Story
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Position Overview
Global Atlantic is seeking a supervisor to join our operations organization within our Post Issue Center of Excellence (COE) team. The Post Issue COE focuses on the oversight and administration of post issue operational activities associated with Global Atlantic’s life, annuity and preneed lines of business. These activities may be provided within Global Atlantic or through Third Party Administrators (TPAs).
Successful candidates will be experienced leaders in the annuity industry with expertise in Inforce and death claim administration as well as a proven track record of leading efficient teams. The candidate must demonstrate an ability to quickly assume responsibilities and a high level of analytical aptitude. Functions include day to day management of inforce and claims processing, oversight of TPAs, support of both discretionary and production related projects, and reporting. Successful incumbent will partner closely with operational teams, product, compliance, sales, and key vendor partners.
This position will be in our Des Moines, IA office and may require travel.
Responsibilities may include, but are not limited to:
- Manage a team of resources focused on the execution of post issue processing within the annuity lines of business. This could include non-financial, financial, death claim or living benefit claim processing
- Support the personal development of the team, while also properly allocating resources to complete required objectives
- Lead and oversee the establishment of policies, procedures and strategies related to the efficient administration of life insurance, annuity, and preneed policies within our Global Atlantic processing teams as well as our various TPAs
- Monitor service standards to adjust workflows and resources to meet performance standards
- Analyze service workflows and automated technologies to recommend process/system improvements that maximize operating efficiencies
- Assist in the handling of exceptions, escalations, and complicated technical or complaint cases while weighing company philosophy, compliance, business risks, tax, regulatory ramifications and administrative costs
- Support special projects and system enhancements
- Effectively face-off to and support internal clients and work collaboratively with peers
- Contribute to internal budgeting and business planning processes
Key Relationships
- TPA and Vendor-Provider Management
- External Financial Professionals
- Internal Sales-Distribution and Business Relationship Management Teams
- Operations teams including New Business, Contact Center, Quality and Risk
- Internal Audit and Risk management
- Compliance and Legal
- IT management
Desired Attributes and Characteristics
- Previous experience as a supervisor or team leader in an insurance or financial services environment
- Experience with insurance administration and TPA infrastructure/management
- Strong communication and interpersonal skills
- Strong problem solving and process improvement skill set
- Ability to handle multiple responsibilities and prioritize as necessary
- Solid work ethic and a willingness to support the team as needed
- Ambition and desire to succeed by delivering quality and effective results with minimal guidance
Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 5-7 years of experience within insurance administration, financial services or related industry
- 2-3 years of experience within a management or leadership role
- Demonstrated knowledge of operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions
- Knowledge of life insurance and annuity products
- Experience with insurance administration systems
- Proficiency with Microsoft Office suite, specifically Excel and PowerPoint
#LI-KS1
#LI-Hybrid
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
TOTAL REWARDS STATEMENT
Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.
We are active in our communities-
- New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project
- Boston: Cradles to Crayons, Boston’s Healthcare for the Homeless, Thompson Island Outward Bound, Rosie’s Place, Catie’s Closet, Project Bread, Rise Against Hunger, Space to Thrive
- Hartford: Junior Achievement, Habitat for Humanity, Oliver’s Pajama, United Way
- Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
- Batesville: So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation
- Des Moines: United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop
- Berwyn/Wayne: Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete’s Sake Respite
- Bermuda: Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development Corporation
Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email [email protected].
Please click on the links below to learn more about Global Atlantic.
Global Atlantic Privacy Statement
Our employees are in the office 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact [email protected].
