Full-Time

Technical Account Manager

Posted on 10/22/2024

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Government & Public Sector
Enterprise Software

Compensation Overview

$75k - $125kAnnually

Junior, Mid

Philadelphia, PA, USA

Onsite at Philadelphia Police Headquarters.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis

You match the following Axon's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s Degree or equivalent work experience
  • 1+ years of professional experience working with Major City or Enterprise-level customers
  • Proven track record of successfully managing customer relationships and technical projects
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Excellent interpersonal skills with strong written and verbal communication
  • Detail oriented with excellent organizational and time management skills
  • Demonstrated ability to deal with change and remain calm in high-stress situations
  • Must be able to pass agency background check and become CJIS certified
Responsibilities
  • Commute to Philadelphia Police Headquarters daily Monday-Friday’s and be available for off-hours needs
  • Provide tier 1 and 2 technical support to agency personnel
  • Be a product specialist in Axon products utilized by the agency
  • Achieve mastery of Axon’s Evidence.com
  • Participate in weekly stand-up meetings
  • Produce weekly and quarterly analysis reporting
  • Manage customer expectations, keeping customers satisfied and expectations realistic
  • Maintain customer confidence, especially in high-pressure situations
  • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
  • Troubleshoot and document daily issues and communicate status to stakeholders
  • Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
  • Produce status and usage reports of assigned products for agency insight
  • Maintain familiarity with relevant Axon Academy content and leverage for training
  • Go on-site to the individual precincts or commands to provide assistance and help with Axon devices and software where needed
Desired Qualifications
  • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage is desired
  • Experience working and supporting law enforcement is desired
  • Experience using Excel formulas to produce analytical charts
  • Experience creating analytical reports and visual aids in Excel, Word and PowerPoint for senior level presentations
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired
  • Knowledge of CCTV, VMS, and IP cameras is desired
  • Experience working closely with a sales and support team is desired

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work together to help law enforcement agencies capture and manage data effectively, ensuring accountability and safety in their operations. Axon stands out from competitors by combining hardware sales with software-as-a-service (SaaS) offerings, which provide ongoing revenue through subscriptions for cloud-based evidence management and analytics. The company's goal is to enhance the safety of communities and the effectiveness of public safety agencies through continuous innovation and a comprehensive product suite.

Company Stage

IPO

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • Axon's acquisition of Dedrone enhances its capabilities in drone security and critical response.
  • Integration with Carbyne improves emergency response times, potentially saving thousands of lives annually.
  • Strong relationships with U.S. law enforcement agencies bolster Axon's market position.

What critics are saying

  • Privacy concerns over drone use in law enforcement could lead to regulatory challenges.
  • Legal challenges over anti-competitive practices in body cameras may impact Axon's reputation.
  • Reliance on U.S. law enforcement budgets poses a risk if public policy shifts.

What makes Axon unique

  • Axon integrates advanced drone security with public safety solutions, enhancing airspace security.
  • The company offers a comprehensive suite of smart weapons and evidence management software.
  • Axon's SaaS model provides recurring revenue through cloud-based evidence management and data analytics.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

INACTIVE