Fleet Optimization and Customer Service Coordinator

CANAL BARGE COMPANY, INC.

JOB DESCRIPTION

Fleet Optimization and Customer Service Coordinator

I. Position Description

• Plan and optimize the best operational and financial outcomes for Canal Barge Company with a Customer Service mindset.  Manage the daily needs of our customers with a curiosity for improvement, desire to satisfy, and obsession with service.  Effectively allocate CBC equipment to minimize inefficiencies and drive increased profitability.

II. Basic Function

• Proactively lead and coordinate with Transportation Services, Barge Maintenance and Port Operations to minimize out-of-service days by efficiently scheduling and executing needed downtime.

• Allocate assigned SIUT tank barges and ensure fulfillment of customer requirements.

• Drive customer satisfaction and retention by working to ensure their needs are being addressed properly.

III. Major Responsibilities

A. Allocation of Fleet

• Allocate assigned CBC tank barges according to proper trade, cargo, and barge features to maximize profitability while maintaining safety and environmental integrity standards.

• Work closely with Tank Marketing and Transportation Services to utilize all equipment effectively and efficiently.

B. Customer Service

• Communicate daily with CBC’s customer base to ensure that their needs and requirements are being met. 

• Continuously improve CBC’s service by proactively identifying and preventing issues.  Ensure appropriate, timely problem-solving, and resolution of any incidents and deficiencies.

C. Tank Barge Fleet Planning

• Focus on achieving safe operating uptime for all CBC SIUT (non-Unit) tank barges under CBC control, by minimizing planned and unplanned downtime and ensuring that barges are ready to work when called.

• Work with Barge maintenance and manage for outcomes that maximize useful working life of CBC tank barges and minimize unplanned downtime

• Track, report on, and manage to key metrics that evaluate our performance on maintaining the safe on-the-clock time of our tank barges.

IV. Experience/Qualifications

• Minimum 5 years logistical experience in the marine industry

• College degree preferred

• Strong written and verbal communication skills

V. Measures of Success

1. 3-Day Planning Window for Load Dates slide – ensure barges are ready for scheduled loading

• (Qualitative) – Facilitate effective and ongoing planning, collaboration and focus on SIUT tank barges among SIUT Tank Marketing, Transportation Services, Barge Maintenance, Port Operations

• SIUT Barge Allocation – right customer has the right barge with the right features at the right time at minimum cost for CBC and the customer

2. Customer Service Failures - minimize the number of customer service failures that are tracked. 

3. Minimize Downtime (to improve Uptime)Tank Barge Time Breakdown slide – manage items under control

Focus on controlling Undefined, Cleaning, No Market, Out of Service days

Canal Barge Company, Inc. and its subsidiaries are Equal Opportunity Employers - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.