Role at a Glance

We’re looking for a hands-on Workplace Experience Manager who will play a key role in creating a welcoming workspace and streamlining daily operations. The Workplace Experience Manager will be the primary point of contact for the Houston office, partnering with the rest of the Office Operations team to define what a first-class experience looks like for Gecko employees and visitors. This person will accomplish this by getting buy-in from key stakeholders in Houston, evaluating needs around the office, problem-solving to meet those needs, providing administrative support to each function, and ultimately executing in a high-quality way on administrative tasks.

The ideal candidate will be someone who can build strong rapport and trust, and develop and scale processes, and get buy-in from cross departmental stakeholders. This person is energized by a "no task to small" mentality, and will be a key change-maker within operations at Gecko. 

What you will do 

• Oversee day-to-day office operations, including but not limited to office management, liaising with building management, purchasing and stocking office supplies, and managing vendor relationships.
• Coordinate with People and Recruiting teams to manage in-person interviewing and onboarding for candidates and new hires, including orientation and training.
• Coordinate with Sales and Business Development teams to support customer meetings, demos and training on site. 
• Maintain and manage office infrastructure and technology, partnering with IT and Facilities teams to ensure systems and equipment are operational and secure.
• Facilitate efficient office communication and operations, including email correspondence, mail delivery, and phone systems.
• Plan and organize company events, staff meetings, and other office-related activities.
• Oversee contracts and providers for services including cleaning, pantry, technology, etc.
• Own all seating and space utilization planning, including onboarding of new hires.
• Plan, execute and finalize workplace-related projects within scope, budget, and timeline.
• Ensure a clean and enjoyable office environment for employees and visitors.

About You 

• 3+ years of experience in an advanced administrative role, ideally with experience supporting offices remotely as well as in-person
• You have strong organizational and time management skills, with superb attention to detail. You take pride in providing a best-in-class employee experience in the offices you oversee.
• You have excellent interpersonal, communication (written and verbal), and collaboration skills
• You’re comfortable working in a fast-paced environment on multiple projects; you’re an independent worker who can operate in ambiguity and drive to outcomes with minimal oversight. 
• You have strong technical skills, including MS Office/G-Suite. You’re excited by working at a rapidly growing tech company, and pick up new systems and processes quickly.

• You’re high ownership and low ego, approaching everything with a “no task too small” mindset and strong outcome orientation.
• You love solving complex, ambiguous, cross-functional problems in a people-centric way.
• You’re able and willing to travel occasionally to other offices

Preferred Education and Experience

• 2 or 4 year degree preferred