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Full-Time

Carrier Account Coordinator

Posted on 5/20/2024

Spot Freight

Spot Freight

201-500 employees

3PL provider with advanced logistics technologies

Industrial & Manufacturing

Entry

Tempe, AZ, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Bachelor’s degree preferred or 2+ years of customer service experience
  • Bilingual - nice to have
Responsibilities
  • Provide exceptional customer service to the team’s customers and carriers.
  • Communicate daily with carriers, customers, and Spot employees to ensure on-time pick-ups and deliveries.
  • Evaluate inbound and outbound orders to determine efficient transportation plans.
  • Create and distribute freight documents (BOLs, labels, etc.)
  • Ensure trucks are loaded with the correct freight.
  • Enter load information; track/trace shipments in the customers' software system.
  • Schedule appointments with receivers and coordinate deliveries.
  • Serve as a point person during the integration of Spot’s new technology systems.
  • Field general customer questions; issue resolution.

This is an ideal workplace for those interested in logistics and technology intersection. As a leading third-party logistics (3PL) provider, it leverages advanced technologies like a Transportation Management System (TMS) and a Carrier Portal. These tools simplify and optimize shipping management, offering employees the opportunity to work with industry-leading software and engage in meaningful supply chain innovations.

Company Stage

N/A

Total Funding

N/A

Headquarters

Indianapolis, Indiana

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

17%
INACTIVE