Customer Logistics Coordinator

The role:

Manage customer orders from receipt through to delivery at customer destination, including billing and ensure On-Time/In-Full service levels according to Kao standards. Co-ordinate EDI applications and maintain EDI-database. Proactive communication and relationship with internal (especially commercial teams) and external customers, as well as, internal Finance teams and 3rd party logistic provider by being respected and trusted business partner and functional expert.

What you will do:

• Manage customer orders from receipt of order through to delivery at customer destination including billing.
  Work closely with 3rd party logistics provider (3PL) and customers to achieve on-time and in-full delivery service to customers according to Kao standards.
• Manage relationships with internal and external customers. Internally with country specific commercial teams (mainly BDM/KAM and Finance dept.). Externally with customers logistics- / order department as well as customers distribution center to understand customer specific processes to improve supply chain between Kao and Kao’s customers in order to improve service level and reduce supply chain costs and lead-time in collaboration with your Manager. This includes customer visits on a regular basis
• Manage order shortages, delivery failures and other impacts as well as stock return process in cooperation with customers and 3PL by using internal claim process. Create monthly country- and top-customer-specific service level reporting and follow-up with commercial team and 3PL.
• Manage customer order prioritization with commercial team and 3PL especially to successfully reach month-end and year-end closing targets but also in case of special events (e.g. promotions, launch/relaunch). Manage pro-actively potential short term stock shortages and allocation process (out of stocks) in cooperation with internal commercial- and planning-team and external customers.
• Ensure that all EDI applications from/to customers (orders, invoices, DESADV etc) and our service provider (filler, logistics) are running faultless and without any delay in cooperation with the US EDI team. Manage EDI customer database as well as EDI material EAN database to ensure flawless order- /invoice-flow and correct customer order material determination without any interruptions which would impact service level
• Responsible for new EDI set up with customers, incl. communication/coordination with customers and KAO EDI Team
• Create and maintain customer master data in SAP as well as price and off-invoice condition tables.
• Support your Manager in reviewing and improving logistical processes and logistic costs on a monthly base and especially during Budget- and ETR-Processes.
• Coverage for European CL Colleagues during holidays and sickness.

What you will need:

• Educated to Degree level or equivalent in a relevant field

• Fluent in English and French required, Dutch speaking an advantage
• Minimum of 3 years experience within order management with a focus on logistics.
• Minimum of 3 years experience of successful interaction with internal and external customers.
• Experience in working with major retail customers in FMCG area preferred.
• SAP knowledge is preferrable.
• Excel: Intermediate level required (Advanced functions and formulas, PivotTables and Charts, Conditional Formatting).
• MS office: good command of Outlook/Word/PowerPoint.
• Team player and ability to work in a matrix environment, enthusiastic and self-motivated.
• Strong attention to detail.
• Strong problem solving and decision-making skills with a drive for results.
• Excellent communication skills and ability to build relationship and positive attitude with Customers and internal teams.