Associate Technology Services Technician

Overview and Responsibilities

The Associate Technology Services Technician provides routine technical support by assisting with the setup, installation, maintenance, and basic troubleshooting of desktops, laptops, tablets, and related equipment and software. The position follows established procedures and specifications to support users and college operations and escalates complex or unresolved technical issues to appropriate Technology Services staff.

Responsibilities:

• Install, configure, and perform minor repairs and routine maintenance on technology equipment used in classrooms, public areas, and by employees, following established procedures and specifications.
• Troubleshoot and resolve routine computer, peripheral, software, and user account related issues using established procedures and available resources; escalate issues that require additional technical expertise.
• Assist with the installation, implementation, and deployment of College technology in accordance with established design and installation specifications.
• Provide basic troubleshooting assistance for learning management systems and other College applications.
• Assist users with routine account-related issues and access to College systems.
• Utilize established service desk processes and procedures to document, communicate, track, and resolve routine technical issues.
• Collaborate with Technology Services staff and other departments to gather information and assist with resolving routine technical issues, escalating issues accordingly.
• Follow proper escalation processes for major configuration, application, and network issues.
• Provide basic guidance and assistance to faculty, staff, and students in the use of College systems, applications, and equipment.
• Assist with updating training materials and procedures as directed.
• Assist with preparing and testing technology equipment and resources for classes, seminars, meetings, and other external groups.
• Maintain accurate records of hardware and software inventory utilizing college asset management applications.

Required Knowledge, Skills and Abilities:

• Maintain basic knowledge of commonly used hardware, application, and network technology systems.
• Basic knowledge of networking principles and client/server relationships.
• Ability to collaborate, support, educate, and work effectively as an active member of a team.
• Ability to operate a computer using applications, utilities, and operating systems used by the College.
• Ability to provide excellent customer service and demonstrate commitment to customer service standards.
• Ability to perform basic troubleshooting and repairs of computer systems, including hardware, peripherals, classroom technology, software applications, email, and network issues.
• Knowledge in troubleshooting desktop, laptop, tablet, and mobile hardware.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Knowledge of Windows and Apple operating systems, Office365 products, and Microsoft applications.
• Basic Knowledge of licensure as applied to college software applications.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.

Qualifications

• High School Diploma or GED with a minimum of 6 months of experience in IT required.
• Currently pursuing or completed coursework in Information Technology or a related field.
• Experience with computer installation, support, troubleshooting, maintenance, and repair preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

CVTC reserves the right to limit applicant consideration from specific geographic regions when differences in state-level policies, laws, or regulatory frameworks present conflicts with institutional standards and/or fiduciary responsibilities. This practice supports compliance, operational integrity, and alignment with the College’s strategic objectives.The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

Benefits Summary

• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups 

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Tam Burgau, Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711