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Bilingual Sr Collections Recovery Skip Coordinator
Posted on 6/9/2022
INACTIVE
Locations
Dallas, TX, USA • Plano, TX, USA • Fort Worth, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
.NET
Research
Requirements
  • High School Diploma, GED, or equivalent certification
  • At Least 1 year of Call Center or Loss Mitigation or Collections experience
  • Fluent in both Spanish and English
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
  • Cable or fiber connections are preferred
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  • A private network is password protected where you have ownership or line of site to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice
Responsibilities
  • Manage inbound and outbound calls
  • Perform account level research
  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off
  • Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
  • Attend team meetings
  • Update account info and complete appropriate documentation to ensure accurate records
Desired Qualifications
  • At least 2 years of collections or Loss mitigation experience
  • At least 1 year highest risk loss mitigation experience in Financial services or banking (loan modifications)
  • Bachelor's Degree
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company mission
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
Benefits
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing