Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The Engineer - Enterprise Collaboration Messaging candidate will provide expertise, 2nd and 3rd line support duties for the team responsible for end-to-end delivery of all e-mail services of ICE, Inc. and subsidiary companies. This position requires good knowledge and experience with Secure E-mail Gateways, Exchange Online, Exchange 2016/2019, and a good understanding of e-mail security controls and knowledge of a range of enterprise tools and practices. 

Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.

Responsibilities

• Communicate clearly and collaborate with team members to work toward successful execution of tasks; Provide Out of Hours support on an On-Call roster/rotation basis
• Manage full life cycle of engineering projects; perform complex development work and provide recommendations to management on potential solutions to issues
• Demonstrate a strong knowledge and understanding of development areas and how team contributions factor into overall health of the technology function
• Manage and resolve a variety of problems within their respective technology setting and provide solutions based on best practices and existing precedent
• Contribute to team by managing projects and assisting other technical & product managers in the evaluation of product requirements for software applications; develop and review detailed specifications
• Interact with team and management to resolve issues or inquiries related to development; improve processes and procedures, where possible
• Document pertinent details and graphical representations of systems and flows for historical reference and consumption by team members, other technical teams, and management
•  Maintain system inventories

Knowledge and Experience

• 5+ years of related experience
• Good knowledge of Exchange Online, Exchange 2016/2019, IaaS SEG’s, Cisco Ironport
• Experience with end-to-end email delivery in the Enterprise
• Good understanding of E-mail security controls and how to apply them within the Enterprise. Awareness of SPF, DKIM, DMARC, Anti-Spam, Anti-Malware and others
• Familiarity with Active Directory, Group Policy, DNS and Load Balancer
• Familiarity with ADFS, Entra ID and SAML
• Experience with management and automation scripting in PowerShell. Should be comfortable performing tasks from the command line and write basic scripts
• Experience with the management and optimization of Windows Server 2016/2019 in the Enterprise, including good troubleshooting skills
• Good troubleshooting skills and ability to pinpoint root-cause
• Familiarity with industry standard server engineering tools and practices
• Familiarity with ServiceNow and Change/Incident Management practices
• Experience in the Financial Services industry is a plus
• Experience with Azure services and IaaS is a plus
• Experience with *nix operating systems is a plus
• Knowledge of Google Workspace is a plus

Schedule

This role offers work from home flexibility of one day per week. 

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Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.