INACTIVE
Full-Time
Patient Care Advocate Supervisor
Posted on 1/14/2026
Deadline 10/21/27
KPH Healthcare Services
No salary listed
Syracuse, NY, USA
In Person
Category
 Operations & Logistics (1) |
|---|
Requirements
- Past experience in a customer service related field
- Past experience in a call center environment
- 12-24 months experience as a pharmacy technician
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Responsibilities
- Supervise staff of Patient Care Advocates in inbound/outbound call center
- Provide timely reporting, feedback, and information to support the training and development of Patient Care Advocate team
- Direct and seek enhancements to call center workflow on a daily basis
- Ensure that team maintains and keeps reasonable production as determined by management
- Develop and manage department schedule, time off requests, etc.
- Provide escalated resolution to customer service issues to ensure member satisfaction
- Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
- Participate in after hours on-call rotation with the management team
- Travel with the sales team to build relationships with healthcare providers, as needed
- Responsible for accurate data entry of incoming prescriptions
- Responsible for accurate selection of billing and shipping methods for incoming patient orders
- Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
- Manage orientation process and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Desired Qualifications
- Bachelor’s Degree in Business Administration or Healthcare
INACTIVE