Part-Time
Service Coordinator 1
National Church Residences
Nonprofit senior housing and healthcare
No salary listed
Phoenix, AZ, USA
In Person
Occasional travel may be required.
Bachelor's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Windows
HIPAA
Excel/Numbers/Sheets
Requirements
- A high school diploma or GED is required.
- Two or more years of experience in social service delivery with elderly people, people with disabilities, and/or family populations is required.
- Demonstrated working knowledge of supportive services and other resources in the area served by the project is required.
- Demonstrated ability to advocate, organize, solve problems, and provide results for participants served is required.
- Good communication, comprehension, and interpersonal skills are required.
- Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web is required, demonstrated by a passing score on a computer literacy test.
- The ability to speak, read, write, and understand English is required.
- The ability to apply common-sense understanding to carry out detailed instructions is required.
- The ability to perform basic arithmetic operations, including calculations involving money, using a calculator or Excel spreadsheet, is required.
Responsibilities
- Coordinate programs and activities for eligible individuals on a group basis.
- Serve as a liaison to community agencies, network with community service providers, seek out new services, identify low-cost providers, and negotiate discounts when appropriate.
- Monitor community-agency service provision, document participant use in the designated documentation management system, and manage supportive services where appropriate.
- Develop and maintain a resource directory of state and local service providers.
- Organize educational events concerning health care, agency support, life skills, and referral sources, and link eligible participants to those events.
- Identify partners to provide health services and screenings to participants at home.
- Assist participants in building informal support networks with other participants, peers, family, and friends.
- Engage volunteers in the community and/or property when appropriate under volunteer policies and procedures.
- Coordinate individual participant services through a person-centered, non-clinical assessment, intervention, and monitoring process.
- Conduct outreach to eligible individuals, provide program education, offer enrollment, engage participants to identify needs, and make referrals to community agencies.
- Conduct telephone and/or in-person participant assessments and screenings according to program social and health requirements and established time frames.
- Collaborate and communicate appropriate information with care and service colleagues to achieve participant goals.
- Provide customer service by answering questions, addressing concerns, and assisting with basic needs from a person-centered perspective.
- Assist participants in acquiring and using community services addressing social determinants of health, including housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other requested services.
- Follow required monitoring schedules, including telephone and/or in-person visits in participants' homes as directed by protocols or needs.
- Gather reports, participate in interdisciplinary meetings, and assist with grants or special programs benefiting participants.
- Build rapport with participants while maintaining appropriate professional boundaries.
- Manage time independently, complete required tasks and documentation within identified time frames, and work autonomously and as part of a team.
- Respond to phone, email, fax, and other communications in a timely and professional manner.
- Record labor time accurately according to program and employer policies.
- Complete timely electronic and written documentation of individual interactions, assessments, and services.
- Complete all required forms for participants using the Service Coordination program.
- Complete care plans and monitor them with participants, including following up on referrals and services.
- Submit documentation needed for funder and quality performance reports.
- Complete annual education requirements, including compliance, privacy, security, and Health Insurance Portability and Accountability Act training.
- Report complaints, abuse allegations, misappropriation of funds or property, and other compliance concerns to appropriate supervisors, while advocating participants' preferences and self-determination.
Desired Qualifications
- A bachelor's degree in social work or a related field is preferred.
National Church Residences is a nonprofit provider of senior housing, senior living, and healthcare. It develops and operates affordable housing and residential communities while also providing supportive services and healthcare for older adults. Its mission combines housing stability, service coordination, community life, and care for seniors with different income and support needs. Property and community teams work alongside clinicians, service coordinators, resident programs, development, asset management, and central operations. Roles span housing management, nursing, caregiving, social services, dining, maintenance, development, finance, and administration.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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