Payment Lifecycle Manager

You are a strategic leader, passionate about driving operational excellence and innovation in financial services. You have found the right team.

As a Payment Lifecycle Manager within the Global Card Operations team at JPMorganChase, you will lead a multi-site team responsible for the reconciliation of General Ledger and internal Demand Deposit accounts for the Merchant Services Business. Your role will be crucial in maintaining the integrity of our firm’s balance sheet and driving operational excellence. 

The Global Card Operations team is dedicated to driving operational excellence and innovation within the financial services industry. The team is also committed to continuous improvement, ensuring that we not only meet, but exceed the expectations of our stakeholders. Join us and be part of a dynamic team where your contributions will directly impact our success and the integrity of our financial operations.

Job Responsibilities

• Supervise and direct a multi-site team responsible for the reconciliation of General Ledger and internal Demand Deposit accounts related to Merchant Acquiring.
• Monitor team progress, manage day-to-day operations, and ensure timely completion of reconciliation activities.
• Foster employee engagement and support the development of emerging leaders.
• Drive business initiatives with innovative solutions, uphold corporate accounting standards, and collaborate with business partners to optimize operations.
• Uphold and strengthen the control environment by ensuring adherence to corporate accounting standards and risk policies.
• Collaborate closely with business partners and the Finance Organization to optimize operations and process design.
• Participate in projects affecting reconciliation processes and advocate for continuous process improvements.
• Create and deliver executive-level reports and communications, providing clear messaging to stakeholders and senior leadership.
• Assist with issue escalation and resolution, overseeing business management activities and providing expert guidance.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Accounting, Finance, or a related field.
• Proven leadership experience in managing teams and projects.
• Exceptional attention to detail with a proven track record of delivering quality results in a timely manner.
• Strong organizational skills with the ability to manage ambiguity and multitask.
• Experience in process improvement, process mapping, risk management, controls, and project management.
• Excellent verbal and written communication abilities, capable of distilling complex findings into concise, clear insights tailored to various audiences.
• Solid issue resolution skills and a proactive approach to problem solving.
• Proficiency in Microsoft Office, particularly Excel and Access, at an intermediate to advanced level.

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or a related industry.
• Advanced knowledge of reconciliation processes and controls.
• Familiarity with corporate accounting standards and risk policies.
• Experience in leading cross-functional teams and initiatives.