Part-Time
Writer
Sales, CSM & Web Copy
CWILL
E-commerce retention software
No salary listed
Remote in USA + 1 more
More locations: Cary, NC, USA
Remote
 Content & Writing (1) |
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- The candidate must be a United States-native English writer who can make technical products sound plain and human.
- The candidate must be comfortable writing business-to-business copy for a merchant audience and distinguishing store-owner priorities from marketing-team assumptions.
- The candidate must verify claims against provided sources, particularly customer results and product details.
- The candidate must be self-directed and able to work with limited day-to-day supervision in a largely asynchronous, part-time role.
- The candidate must be willing to write to an existing voice rather than their own.
- Create sales and partner assets, including one-pagers, outreach copy, and agency and partner materials.
- Create customer-success materials, including onboarding content, customer-facing guides, and event and speaking collateral.
- Write product pages, supporting pages, and updates to existing website pages.
- Occasionally produce case studies from interviews and provided source material.
- Experience with Shopify, ecommerce, or business-to-business software as a service.
- Familiarity with post-purchase or retention tooling.
CWILL is an e-commerce software company focused on post-purchase customer experience. The company provides order tracking, returns and exchanges, shipping protection, reviews, loyalty, referrals, and AI-assisted customer support. It serves Shopify merchants and direct-to-consumer brands. Its operating model centers on a subscription software platform integrating storefront, logistics, support, and retention workflows. Teams work across product, engineering, design, data, partnerships, sales, marketing, and customer success. The organization combines e-commerce software expertise with practical delivery for online retailers.
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Simplify's Take
What believers are saying
- CWILL showcased at Shoptalk 2026 and The Lead Summit 2026, signaling active go-to-market.
- CWILL says 30,000-plus brands use it, giving strong distribution and credibility.
- AI-driven post-purchase automation targets retention, a direct lever for DTC revenue expansion.
What critics are saying
- Shopify can bundle tracking, reviews, and email, squeezing CWILL's standalone pricing by 2027.
- The suite spans five products, risking execution drag and weak cross-sell adoption.
- If merchants consolidate around larger suites, CWILL becomes a replaceable point solution vendor.
What makes CWILL unique
- CWILL rebranded from Channelwill in January 2026, unifying five products into one stack.
- The platform ties tracking, returns, reviews, email, chat, and SEO into one data layer.
- CWILL claims 30,000-plus merchants and $162 billion GMV facilitated in 2024.
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Benefits
Remote Work Options
Hybrid Work Options
Health Insurance
Vision Insurance
Paid Vacation
Paid Holidays
Company News
CWILL, an AI-driven e-commerce platform for direct-to-consumer brands, showcased its unified post-purchase retention system at The Lead Summit 2026 in New York. The platform connects post-purchase experiences with customer retention through automated workflows that respond to real-time customer interactions. Founded by CEO Bo Liu, CWILL integrates tracking, returns and customer engagement into a single system. Post-purchase signals such as delivery updates and return requests trigger retention actions including loyalty incentives, personalised referrals and review generation. The platform uses AI to orchestrate engagement across the customer lifecycle, tailoring experiences based on customer tier and loyalty status. CWILL enables brands to automate post-purchase workflows whilst strengthening customer lifetime value through continuous engagement rather than isolated transactions.
CWILL, a unified AI-driven ecommerce platform for direct-to-consumer brands, showcased its capabilities at Shoptalk 2026 in Las Vegas. The platform integrates marketing, post-purchase and retention functions into a single system. Founded in 2014 and headquartered in North Carolina, CWILL offers email marketing automations, AI chatbots, post-purchase solutions, reviews and loyalty systems, and AI-powered SEO suggestions. The platform aims to address the challenge of disconnected systems that prevent brands from realising value from multiple tools. "The challenge for brands today is not missing functions but disconnected systems," said COO Kang Yang. The company's product suite includes ParcelWILL, TrustWILL, ChatWILL, SendWILL and SEOWILL, helping brands simplify operations and drive sustainable growth.