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Head of IT Employee Experience
Executive Director
Confirmed live in the last 24 hours
Locations
San Carlos, CA, USA • Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Leadership
Management
UI/UX Design
Requirements
  • Domain Expertise: Enables a successful IT experience including everything from onboarding to support to collaboration tools to enterprise applications
  • User Experience: Strong UI/UX oversight and design thinking skills; considers the employee experience above everything else
  • Business Partnership: Serves as a trusted advisor to leaders within business functions and with IT leadership team peers. Partners with senior business leadership to support their employee IT needs
  • Strategic mindset with the ability to execute: Defines and delivers against strategy, implements automation, improves user experience and drives for operational efficiencies to obtain measurable business value. Supports strategies to invest in cloud-first business architecture. Continuously invests in innovation to incubate new opportunities and reduce cost to serve through careful consideration of technology investments
  • IT as a Business Value Driver: Supports the ongoing development, coordination, and execution of the integrated IT strategy including labor, investment choices, organizational priorities, and scorecards and dashboards as well as ensures governance
  • Delivers on Technology Strategy: Sees Information Technology as a competitive advantage and understands the value drivers of the business and ensures IT solutions are scalable/provide efficiencies. Delivers scalable and flexible solutions to meet unanticipated business demand. Continuously invests in innovation to incubate new opportunities requested by business partners in support of the Strategic Technology Council investment and make value-based decisions through careful consideration of technology investments and their associated business benefit
  • Manage Complexity and Drive for Standardization: Synthesizes customer needs and challenges presented by multiple competing capabilities. Makes sound and timely decisions based on corporate needs while enforcing technology standards
  • Leadership: Proven ability to build, develop, and lead teams and rally organization around the vision
  • Bachelor's or Master's degree in computer science, business administration or related field, or equivalent work experience
  • 20 or more years in IT and business/industry
  • A minimum of 8-10 years of leadership responsibilities
  • Experience managing delivery via shared services centers is preferred
  • Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
  • Pharma experience preferred
  • Knowledge and skills in relevant software and tools including Hyperion, Workday, Model N for gross-to-net, as well as collaboration with Public Affairs on intranet and extranet technologies
  • Strong leadership capability, executing as appropriate in the areas of responsibility
  • Expertise in budget planning, financial management, and workforce management
  • Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs including the ability to differentiate between a relevant trend and hype
  • Ability to improve operational efficiency, service delivery, and information management across the IT organization
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • Builds both formal and informal professional networks
  • Maintains and extends network within, across, and external to organizational boundaries
  • Aims high, learns from challenges, and adapts quickly and openly shares information, ideas, and problems
  • Solicits advice, support, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions
  • Seeks and acts on feedback, maintains openness to others' suggestions and opinions, and offers flexibility where possible so people can be as engaged and productive as possible
  • Leads formal multilevel direct-report teams and informal cross-functional teams
  • Gains members' input to and sets the team's vision, goals, and strategic plan
  • Allocates functional roles, levels of accountabilities, and strategic assignments
  • Coaches, mentors, and trains new and existing team members in political, organizational, industry/business, behavioral, and technical skills
  • Leads team strategy, operational reviews and planning meetings, conferences, and organization-wide meetings
Responsibilities
  • Manage enterprise applications including Microsoft and Zoom, enable strong partnerships, and ensure quarterly reviews and active vendor governance
  • Develop collaboration tools strategy in conjunction with business and technical teams
  • Understand the varying personas of Gilead employees and contractors and ensure productive IT user experiences tailored or each
  • Ensure pulse surveying and stakeholder feedback mechanisms and take accountability for materially improving employee sentiment on our company's processes and tools
  • Ensure stability and performance of company network and data centers, and assist in the transition to Cloud
  • Actively monitor KPIs to ensure that new employees and contractors are productive on day 1 and enterprise tools are achieving results for employees
  • Drive hyper automation of support requests to reduce resolution turnaround time, improve self-service, and increase efficiencies
  • Mature Gilead's Mac program to enable every employee a choice of Mac or PC
  • Oversee laptop fleet and ensure proper maintenance and support
  • Reduce IT Help Desk ticket volume through proactive work to decrease user issues and improve user training and related IT knowledge
  • Develop, implement and monitor SLAs and metrics, and holds the team accountable to high quality standards and customer satisfaction. High attention to detail and strong analytical skills
  • Serve as primary point of contact during major issues and outages acting as conduit between Business and leadership team providing information as well as leading the team to swift resolution
  • Deliver on portfolio investments and ensure business value/outcomes are realized based on prioritized business needs
  • Manage and lead international team through thoughtful performance management and individualized career development plans based on individual needs and corporate strategy
  • Ensure necessary business processes are documented and business ownership is available for projects and ongoing compliance activities
  • Manage cost center and innovation investments and drive for “cost to serve” efficiencies
  • Enable advanced digital capabilities
  • May occasionally report progress and program activities to Gilead Leadership Team and Gilead Board
Gilead Sciences

10,001+ employees

Critical disease biopharmaceutical development
Company Overview
Gilead’s mission is to discover, develop and deliver innovative therapeutics for people with life-threatening diseases. The company is committed to creating a healthier world for everyone through their research, development of forward medicines, and clinical trials.
Benefits
  • Paid family time off and paid parental time off
  • Generous 401(k) contribution matching
  • Comprehensive medical plans that cover both physical and mental healthcare
  • Global Wellbeing Reimbursement
  • Time Off
  • Global Volunteer Day
  • Giving Together Program
  • Employee Support Programs
  • Flexible Work Options
Company Core Values
  • Integrity: Doing What’s Right
  • Inclusion: Encouraging Diversity
  • Teamwork: Working Together
  • Accountability: Taking Personal Responsibility
  • Excellence: Being Your Best